Freshdesk Messaging (Formerly Freshchat) Reviews in March 2025: User Ratings, Pros & Cons

"Super easy to setup and get started!"

What do you like best about Freshchat? The product has a clean UI and makes it easy to manage multiple conversations at once. What do you dislike about Freshchat?

"USER Friendly"

What do you like best about Freshchat? Freshchat is very user-friendly. I especially love that we can create canned messages, which saves a lot of time. What do you dislike about Freshchat?

"Awesome tool"

What do you like best about Freshchat? The best tool for customer interactions. They also have a 24/7 support. You can also share new feature requirements with them to customize or ease your experience.

"Freshchat"

What do you like best about Freshchat? Freshchat allows businesses to engage with their customers across various channels, including website chat, mobile app, social media, and email. This enables businesses to provide a seamless customer experience and respond to inquiries from different platforms.

"Freshchat"

What do you like best about Freshchat? Freshchat allows businesses to engage with their customers across various channels, including website chat, mobile app, social media, and email. This enables businesses to provide a seamless customer experience and respond to inquiries from different platforms.

"Muy buen sistema, aunque con algunos fallos que deben de mejorar"

What do you like best about Freshchat? el sistema es versatil y eficaz, permite integrar chatbots con consultas via api externas que hemos integrado directamente con nuestra Knoledge base para devolver nosotros las respuestas más adecuadas.

"Easy to chat with our clients with simple features"

What do you like best about Freshchat? Simple design and easy to follow up with clients on chats. Support agents on Freshcha are quick to responce and helpful.

"Value for money product"

What do you like best about Freshchat? Bot flows and simple intregrations with different software. Able to set up FAQs

"Freshchat implementation based on fresh desk use case"

What do you like best about Freshchat? Easy to understand all the dashboard metrics, and the social tab is also very helpful for having an overview of social media handles in one location

"Best Customer Experience Platform"

What do you like best about Freshworks Customer Service Suite? ace of use and granular configurations and filtering the tickets