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9.3

Spot Score

Freshdesk Messaging (Formerly Freshchat) - Live Chat Software

Freshdesk Messaging (Formerly Freshchat) Reviews in March 2025: User Ratings, Pros & Cons

Effortless customer service for the digital world.

4.4

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Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings

4.4

Very Good

Based on 263 ratings & 630 reviews

Rating Distribution

Excellent

(329)

Very Good

(289)

Good

(3)

Poor

(3)

Terible

(6)

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Showing 141-150 out of 630

CB

Cristian B

07/06/23

5 out of 5

"Great software! Prompt support!"

What do you like best about Freshworks Customer Service Suite? It solves most of our channel integration issues. We integrate at the moment: email, telephone, chat from website and whatsapp. We even managed to integrate a local telephone provider for lower phone rates.

AU

Anonymous User

07/06/23

5 out of 5

"Great experience with Freshchat"

What do you like best about Freshchat? You can see all of the chats that are coming in and can add private notes for the other team members to check. What do you dislike about Freshchat?

AU

Anonymous User

07/06/23

5 out of 5

"Super easy to setup and get started!"

What do you like best about Freshchat? The product has a clean UI and makes it easy to manage multiple conversations at once. What do you dislike about Freshchat?

SS

Saad S

07/06/23

5 out of 5

"Awesome tool"

What do you like best about Freshchat? The best tool for customer interactions. They also have a 24/7 support. You can also share new feature requirements with them to customize or ease your experience.

EM

elvis m

07/06/23

5 out of 5

"Awesome app"

What do you like best about Freshchat? This tool is easy to use and helps us help our valued customers :) What do you dislike about Freshchat?

AU

Anonymous User

07/06/23

5 out of 5

"Easy to use!"

What do you like best about Freshchat? Easy to set up with different channels, and convert chats into tickets in Fresdesk. What do you dislike about Freshchat?

AU

Anonymous User

07/06/23

5 out of 5

"USER Friendly"

What do you like best about Freshchat? Freshchat is very user-friendly. I especially love that we can create canned messages, which saves a lot of time. What do you dislike about Freshchat?

AU

Anonymous User

07/06/23

5 out of 5

"Great experience with Freshchat"

What do you like best about Freshchat? You can see all of the chats that are coming in and can add private notes for the other team members to check. What do you dislike about Freshchat?

AU

Anonymous User

07/06/23

5 out of 5

"Super easy to setup and get started!"

What do you like best about Freshchat? The product has a clean UI and makes it easy to manage multiple conversations at once. What do you dislike about Freshchat?

SS

Saad S

07/06/23

5 out of 5

"Awesome tool"

What do you like best about Freshchat? The best tool for customer interactions. They also have a 24/7 support. You can also share new feature requirements with them to customize or ease your experience.