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9.3

Spot Score

Freshdesk Messaging (Formerly Freshchat) - Live Chat Software

Freshdesk Messaging (Formerly Freshchat) Reviews in January 2025: User Ratings, Pros & Cons

Effortless customer service for the digital world.

4.4

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Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings

4.4

Very Good

Based on 263 ratings & 630 reviews

Rating Distribution

Excellent

(329)

Very Good

(289)

Good

(3)

Poor

(3)

Terible

(6)

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Showing 131-140 out of 630

RK

Raman K

07/14/23

4.5 out of 5

"Awesome Tool for Support"

What do you like best about Freshchat? Allows is to easily manage our chat support with our customers and ticket raising is easier. What do you dislike about Freshchat?

SA

Satish A

07/14/23

4.5 out of 5

"Freshchat is easier to use and navigate, it simplifies our job"

What do you like best about Freshchat? Fresh chat is easy to acces and use it helps get connect in easier way . its is also a platforme to get connected made sharing easy .its is also good for keeping chat recordes

AU

Anonymous User

07/13/23

5 out of 5

"Excellent tool to handle customers via chats"

What do you like best about Freshchat? Intelliassign is one of the most useful section. What do you dislike about Freshchat?

B

Bharath

07/13/23

5 out of 5

"Frinedly Tool to work on ticketing Process, Good Infrastructure well designed"

What do you like best about Freshchat? Frinedly Tool to work on ticketing Process, Good Infrastructure well designed What do you dislike about Freshchat?

JM

Joseph M

07/13/23

4.5 out of 5

"Freshchat is lively to work with."

What do you like best about Freshchat? Freshchat has eased my work and ability to communicate with customers and also work hand in hand with my colleagues.

K

Kamilia

07/12/23

5 out of 5

"Short & simple"

What do you like best about Freshchat? Easy to navigate, simple layout, user-friendly What do you dislike about Freshchat?

AU

Anonymous User

07/11/23

5 out of 5

"Functions are easy to navigate"

What do you like best about Freshchat? I love that every teammate can have access to the chat that any member of the teammate is on. In that way, it foster teamwork and accountability.

SK

Sana K

07/10/23

5 out of 5

"Awesome"

What do you like best about Freshchat? Quick & easy to use, user friendly can be recommended to others What do you dislike about Freshchat?

NG

Nehal G

07/07/23

5 out of 5

"Great and smooth interaction for B2C."

What do you like best about Freshchat? Most easy and friendly interface even get more option to check the analytics of the agent and track all the records of agents and customer interaction of chats.

FN

Felipe N

07/07/23

4.5 out of 5

"Complete and secure system."

What do you like best about Freshchat? The simplicity of using the system, has clear and very safe options. Very different from what we had before. What do you dislike about Freshchat?