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9.3

Spot Score

Freshdesk Messaging (Formerly Freshchat) - Live Chat Software

Freshdesk Messaging (Formerly Freshchat) Reviews in January 2025: User Ratings, Pros & Cons

Effortless customer service for the digital world.

4.4

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Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings

4.4

Very Good

Based on 263 ratings & 630 reviews

Rating Distribution

Excellent

(329)

Very Good

(289)

Good

(3)

Poor

(3)

Terible

(6)

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Showing 121-130 out of 630

AU

Anonymous User

07/15/23

5 out of 5

"Sr. Manager"

What do you like best about Freshchat? Provides easiness and user friendly experince What do you dislike about Freshchat?

AU

Anonymous User

07/15/23

5 out of 5

"Admin Manager customer success"

What do you like best about Freshchat? Awesome services user friendly cost effective. What do you dislike about Freshchat?

AU

Anonymous User

07/15/23

0 out of 5

"Director"

What do you like best about Freshchat? Easy to handle and reports anyltics are great What do you dislike about Freshchat?

NH

Niranjan H

07/14/23

5 out of 5

"Awesome!"

What do you like best about Freshchat? Easy to use.User friendly. Would help in effective resolution. What do you dislike about Freshchat?

RA

Renu A

07/14/23

5 out of 5

"Best chat platform to interact with the customers"

What do you like best about Freshchat? Freshchat is the easiest platform to interact with customers' queries and concerns on a real-time basis, solving customers' doubts about the services we offer.

AU

Anonymous User

07/14/23

5 out of 5

"Its a good experience to chat in the fresh chat"

What do you like best about Freshchat? The way they support in real-time. They are customer-centric and provide spot resolution. What do you dislike about Freshchat?

KM

Karthik M

07/14/23

5 out of 5

"The best in the business"

What do you like best about Freshchat? The UI is designed in a user friendly manner. What do you dislike about Freshchat?

PL

Pushpalatha L

07/14/23

5 out of 5

"Very good app"

What do you like best about Freshchat? It is a user-friendly app and very useful for the customer support team to chat on time with customers. What do you dislike about Freshchat?

SP

Sreejith P

07/14/23

5 out of 5

"User friendly and best chat supporting tool"

What do you like best about Freshchat? Realtime support from the team and easy to inter act with the customers and understanding their concerns and queries What do you dislike about Freshchat?

SS

Sarah S

07/14/23

5 out of 5

"The overall interaction experience with customer through Freshchat is amazing"

What do you like best about Freshchat? The features are convenient and easy to understand. It have many features which help me to provide timely service to the customer.