Freshdesk Messaging (Formerly Freshchat) Reviews in January 2025: User Ratings, Pros & Cons

"Super easy and i personally love Freshchat"

What do you like best about Freshchat? The canned messages helps out a lot and also DVA. I think having all the messsages saved also makes it easier to figure out what needs to be done and how to personalize the can to fit the situation at hand.

"Such a smooth tool"

What do you like best about Freshchat? I really loved the smoothness of the tool, there very comparitevly very minimal lagging may be because of network

"Coordinated meetings and travel schedules for managers and executive staff members"

What do you like best about Freshchat? Being smooth and helpful- easy to use and the most perfect thing is the customer service live chat that helps me with any questions I have

"It's great not difficult to navigate"

What do you like best about Freshchat? it is very organized and not overwhelming to use What do you dislike about Freshchat?

"Freshchat works well and is intuitive"

What do you like best about Freshchat? Things I like about Freshchat: Not too many columns and features to memorize to be able to use it.

"Incredible"

What do you like best about Freshchat? The ability to access and back date queries and manage backlog. The fact that it refreshes so quickly and updates equally as fast. Also the ability to input canned responses for the ease of assisting more effectively.

"menger"

What do you like best about Freshchat? is to hendal, monitor agents, chat issue storage, pocket frindly in cost What do you dislike about Freshchat?

"Very good product for management insights!"

What do you like best about Freshchat? The most helpful for me is the analytics panel to monitor our team's performance. The second thing I like the most is the customer support. The most recent CS interaction was to help set up our chat bot-- they spent two sessions despite us being a smaller account.

"In my view, one of the especially beneficial when it comes to interface."

What do you like best about Freshchat? Freshchat is used in many organizations where I have worked, and it is a really efficient way to use the feature because it is convenient, simple to use, and highly helpful.

"Hassle free , Great experience"

What do you like best about Freshchat? This is a hassle free service which provides more customer and employee retention and proacotively addressses customer issues. It also strengthens culture and streamlines process.