9.3
Spot Score
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Effortless customer service for the digital world.
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Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for seamless customer interactions and relationship management.
Combines live chat functionality with AI bot support and self-service solutions for scalable support.
Supports omnichannel communication and real-time assistance for enhanced customer experience.
Limited Marketplace options for additional apps and connectors, potentially limiting advanced functionality expansion.
Richness of features and customizations might be complex for new users without adequate support or guidance.
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Showing 111-120 out of 630
DO
Danielle O
08/10/23
"Super easy and i personally love Freshchat"
What do you like best about Freshchat? The canned messages helps out a lot and also DVA. I think having all the messsages saved also makes it easier to figure out what needs to be done and how to personalize the can to fit the situation at hand.
AS
Adrian S
08/10/23
"Great product for customer support"
What do you like best about Freshchat? The ability to customize the chat, being able to provide some information about the agent to the customer as well typing indicators, being able to add attachments, etc.
CA
César Augusto S
08/10/23
"excellent tool"
What do you like best about Freshchat? Excellent tool, it helps me a lot in my day to day, facilitating the processes. What do you dislike about Freshchat?
AU
Anonymous User
08/10/23
"Coordinated meetings and travel schedules for managers and executive staff members"
What do you like best about Freshchat? Being smooth and helpful- easy to use and the most perfect thing is the customer service live chat that helps me with any questions I have
AU
Anonymous User
08/10/23
"Freshchat works well and is intuitive"
What do you like best about Freshchat? Things I like about Freshchat: Not too many columns and features to memorize to be able to use it.
KC
Khululwa C
07/26/23
"Incredible"
What do you like best about Freshchat? The ability to access and back date queries and manage backlog. The fact that it refreshes so quickly and updates equally as fast. Also the ability to input canned responses for the ease of assisting more effectively.
AU
Anonymous User
07/18/23
"menger"
What do you like best about Freshchat? is to hendal, monitor agents, chat issue storage, pocket frindly in cost What do you dislike about Freshchat?
AS
Ashok S
07/16/23
"Very good product for management insights!"
What do you like best about Freshchat? The most helpful for me is the analytics panel to monitor our team's performance. The second thing I like the most is the customer support. The most recent CS interaction was to help set up our chat bot-- they spent two sessions despite us being a smaller account.
NS
Nikhil S
07/16/23
"Hassle free , Great experience"
What do you like best about Freshchat? This is a hassle free service which provides more customer and employee retention and proacotively addressses customer issues. It also strengthens culture and streamlines process.
SI
Syed I
07/16/23
"In my view, one of the especially beneficial when it comes to interface."
What do you like best about Freshchat? Freshchat is used in many organizations where I have worked, and it is a really efficient way to use the feature because it is convenient, simple to use, and highly helpful.
