Freshdesk Messaging (Formerly Freshchat) Reviews in January 2025: User Ratings, Pros & Cons

"Quickly and easily contact with client through Freshchat portal"

What do you like best about Freshchat? It's awesome as we can serve our clients from anywhere. We can use pre-written replies (Canned responses ) for frequent live chat queries. All Convseration done with client's are saved as ticket.

"Feedback on FC"

What do you like best about Freshchat? Reporting part is very easy, each and every single report is available on dashboarda and in details as wel What do you dislike about Freshchat?

"It's too easy to work"

What do you like best about Freshchat? Always i siad the freshchat are too easy to mange your work and provide service so the freshchat are designed an app to help the company to mange their work it

"Easy app to communicate with the customers."

What do you like best about Freshchat? There is a feature to add attachment to the live chats for a easy communication. You can sync it with grammar correcting tools to avoid any spelling mistakes.

"Freshchat Omnichannel experience"

What do you like best about Freshchat? It has an easy to use interface. Their integrations with ChatGPT align with current trends and have a reliable and interactive Reporting and Analytics tool.

"OmniChannel Chat support simplified"

What do you like best about Freshchat? It's free to try and can be integrated with your webpage. A lot of automation can be added, let it be an initial response, collecting details when the agent is not available, bot suggestions, resolving and creating or merging with an existing one, etc

"OmniChannel Chat support simplified"

What do you like best about Freshchat? It's free to try and can be integrated with your webpage. A lot of automation can be added, let it be an initial response, collecting details when the agent is not available, bot suggestions, resolving and creating or merging with an existing one, etc

"Notifications issue"

What do you like best about Freshchat? It is fast, user friendly, new features are there. What do you dislike about Freshchat?

"excellent tool"

What do you like best about Freshchat? Excellent tool, it helps me a lot in my day to day, facilitating the processes. What do you dislike about Freshchat?

"Coordinated meetings and travel schedules for managers and executive staff members"

What do you like best about Freshchat? Being smooth and helpful- easy to use and the most perfect thing is the customer service live chat that helps me with any questions I have