9.3
Spot Score
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Effortless customer service for the digital world.
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Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for seamless customer interactions and relationship management.
Combines live chat functionality with AI bot support and self-service solutions for scalable support.
Supports omnichannel communication and real-time assistance for enhanced customer experience.
Limited Marketplace options for additional apps and connectors, potentially limiting advanced functionality expansion.
Richness of features and customizations might be complex for new users without adequate support or guidance.
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Showing 101-110 out of 630
AK
Ashwani K
08/11/23
"Quickly and easily contact with client through Freshchat portal"
What do you like best about Freshchat? It's awesome as we can serve our clients from anywhere. We can use pre-written replies (Canned responses ) for frequent live chat queries. All Convseration done with client's are saved as ticket.
NK
Nikhil K
08/11/23
"Feedback on FC"
What do you like best about Freshchat? Reporting part is very easy, each and every single report is available on dashboarda and in details as wel What do you dislike about Freshchat?
RY
Rumshaa Y
08/11/23
"Freshchat Omnichannel experience"
What do you like best about Freshchat? It has an easy to use interface. Their integrations with ChatGPT align with current trends and have a reliable and interactive Reporting and Analytics tool.
AU
Anonymous User
08/11/23
"Easy app to communicate with the customers."
What do you like best about Freshchat? There is a feature to add attachment to the live chats for a easy communication. You can sync it with grammar correcting tools to avoid any spelling mistakes.
MF
Mohammed F
08/11/23
"It's too easy to work"
What do you like best about Freshchat? Always i siad the freshchat are too easy to mange your work and provide service so the freshchat are designed an app to help the company to mange their work it
KK
KANAGARAJ K
08/11/23
"OmniChannel Chat support simplified"
What do you like best about Freshchat? It's free to try and can be integrated with your webpage. A lot of automation can be added, let it be an initial response, collecting details when the agent is not available, bot suggestions, resolving and creating or merging with an existing one, etc
KK
KANAGARAJ K
08/11/23
"OmniChannel Chat support simplified"
What do you like best about Freshchat? It's free to try and can be integrated with your webpage. A lot of automation can be added, let it be an initial response, collecting details when the agent is not available, bot suggestions, resolving and creating or merging with an existing one, etc
YT
Yuvaraj T
08/11/23
"Notifications issue"
What do you like best about Freshchat? It is fast, user friendly, new features are there. What do you dislike about Freshchat?
MG
Melissa G
08/10/23
"It's great not difficult to navigate"
What do you like best about Freshchat? it is very organized and not overwhelming to use What do you dislike about Freshchat?
AU
Anonymous User
08/10/23
"Such a smooth tool"
What do you like best about Freshchat? I really loved the smoothness of the tool, there very comparitevly very minimal lagging may be because of network
