Freshdesk Messaging (Formerly Freshchat) Reviews in January 2025: User Ratings, Pros & Cons

"Post Sales and Customer Support Re-Imagined 🚀"

What do you like best about Freshchat? It's so much Flexible. Unlike most CRM platforms, you can jump straight into a consultation session (Google Meet and I think, Zoom) to avoid the back and forth on chat. The configurations and set up is also very smooth.

"I'm a agent that uses freshchat to talk to customer and its a very easy flowing process to use it"

What do you like best about Freshchat? That its simple, and not hard to us. With every update, it makes the program even easlier to use What do you dislike about Freshchat?

"Features of Freshchat"

What do you like best about Freshchat? Freshchat is a best tool to solve various What do you dislike about Freshchat?

"Good interface and user friendly"

What do you like best about Freshchat? The best part about freschat is it's smooth navigation to different tabs/topics. We can customise the options or KRA we need on our own and the way we want. They give a details report on each metrics or fuctions and with charts and bargraph which is easy to understand.

"Good interface. User friendly and customised views"

What do you like best about Freshchat? Easy to use and AI-enabled which helps in communication. Customized view. User-friendly dashboard with graphs that can filter as per our needs. Ticket creation is good because it actually amends all the chat on a single click.

"Good interface. User friendly and customised views"

What do you like best about Freshchat? Easy to use and AI-enabled which helps in communication. Customized view. User-friendly dashboard with graphs that can filter as per our needs. Ticket creation is good because it actually amends all the chat on a single click.

"One of the best live chat tool out there"

What do you like best about Freshchat? My favourite part about Freshchat is the quick option to use canned templates. As a Chat Support, I always have to be fast when answering customer inquiries and this feature helps a lot. It's very easy to edit out the templates if needed and we can add as many as we want!

"Freshchat Overview"

What do you like best about Freshchat? I like how I can have jot forms automatically save for easy access to send to customers. What do you dislike about Freshchat?

"great chat channel!"

What do you like best about Freshchat? FreshChat is very user friendly. It is easy for our patient's to use as well as the staff. It is helpful that it allows us to see when the patient has read the message.

"great chat channel!"

What do you like best about Freshchat? FreshChat is very user friendly. It is easy for our patient's to use as well as the staff. It is helpful that it allows us to see when the patient has read the message.