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9.5

Spot Score

Freshchat - Live Chat Software

Freshchat Reviews in January 2025: User Ratings, Pros & Cons

Upgrade your customer service with intelligent messaging.

4.5

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Starts from $15/User/Month when Billed Yearly, also offers free forever plan

Freshchat Reviews & Ratings

4.5

Very Good

Based on 191 ratings & 630 reviews

Rating Distribution

Excellent

(338)

Very Good

(271)

Good

(12)

Poor

(3)

Terible

(6)

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Showing 81-90 out of 630

AU

Anonymous User

07/06/23

5 out of 5

"Great experience with Freshchat"

What do you like best about Freshchat? You can see all of the chats that are coming in and can add private notes for the other team members to check. What do you dislike about Freshchat?

AU

Anonymous User

07/06/23

5 out of 5

"Super easy to setup and get started!"

What do you like best about Freshchat? The product has a clean UI and makes it easy to manage multiple conversations at once. What do you dislike about Freshchat?

SS

Saad S

07/06/23

5 out of 5

"Awesome tool"

What do you like best about Freshchat? The best tool for customer interactions. They also have a 24/7 support. You can also share new feature requirements with them to customize or ease your experience.

EM

elvis m

07/06/23

5 out of 5

"Awesome app"

What do you like best about Freshchat? This tool is easy to use and helps us help our valued customers :) What do you dislike about Freshchat?

AU

Anonymous User

07/06/23

5 out of 5

"Easy to use!"

What do you like best about Freshchat? Easy to set up with different channels, and convert chats into tickets in Fresdesk. What do you dislike about Freshchat?

AU

Anonymous User

07/06/23

5 out of 5

"USER Friendly"

What do you like best about Freshchat? Freshchat is very user-friendly. I especially love that we can create canned messages, which saves a lot of time. What do you dislike about Freshchat?

AK

Arun K

06/06/23

5 out of 5

"Freshchat"

What do you like best about Freshchat? Freshchat allows businesses to engage with their customers across various channels, including website chat, mobile app, social media, and email. This enables businesses to provide a seamless customer experience and respond to inquiries from different platforms.

SC

Shyamal Chandra M

05/19/23

5 out of 5

"User friendly"

What do you like best about Freshchat? Easy navigation, wherein we can search for options on implementation and round the clock availability of support team

AS

Ali Sadhik S

05/19/23

5 out of 5

"Best Customer Experience Platform"

What do you like best about Freshworks Customer Service Suite? ace of use and granular configurations and filtering the tickets

NC

Noah C

05/17/23

5 out of 5

"Its been remarkable experience"

What do you like best about Freshchat? That messages from various channels can all come into one place and be responded fromcentral place What do you dislike about Freshchat?