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9.5

Spot Score

Freshchat - Live Chat Software

Freshchat Reviews in April 2025: User Ratings, Pros & Cons

Upgrade your customer service with intelligent messaging.

4.5

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Starts from $15/User/Month when Billed Yearly, also offers free forever plan

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Freshchat Reviews & Ratings

4.5

Very Good

Based on 191 ratings & 630 reviews

Rating Distribution

Excellent

(338)

Very Good

(271)

Good

(12)

Poor

(3)

Terible

(6)

Expert's Review

Freshchat has garnered high praise in the past year for its user-friendly interface and seamless customer communication capabilities. Users appreciate its easy integration with CRM systems and multiple communication channels, enabling businesses to provide efficient and personalized support. The platform's innovative features, such as chatbots and real-time ...Read more

Freshchat pros and cons

  • Seamless and user-friendly interface for smooth customer interactions.

  • Easy integration with CRM and other tools.

  • Real-time chat assistance and omnichannel support.

  • Comprehensive view of support needs.

  • Occasional glitches may disrupt the system flow.

  • Limited marketplace for additional apps and connectors.

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Showing 71-80 out of 630

SP

Sridhar P

08/20/23

5 out of 5

"Very friendly to use."

What do you like best about Freshchat? Easy to use. User friendly.

SV

Sai Varma C

08/19/23

5 out of 5

"How life has become more efficient to use the tool"

What do you like best about Freshchat? It is the most beautiful work place to work for me as I use it daily for my work where it is very easy to use and compatible, It is very easy to connect with different type of peoples across the world.

SV

Sai Varma C

08/19/23

5 out of 5

"How life has become more efficient to use the tool"

What do you like best about Freshchat? It is the most beautiful work place to work for me as I use it daily for my work where it is very easy to use and compatible, It is very easy to connect with different type of peoples across the world.

RS

Ravi s

08/19/23

3.5 out of 5

"Freshchat review"

What do you like best about Freshchat? The rephrase option is about the fresh chat What do you dislike about Freshchat?

AU

Anonymous User

08/18/23

5 out of 5

"Time fly's by in expert. Never a dull moment"

What do you like best about Freshchat? The pace your time goes by extreemly fast What do you dislike about Freshchat?

SS

Sakender S

08/18/23

5 out of 5

"Simple Chat Application to manage business chat efficiently"

What do you like best about Freshchat? Freshchat instant push notification to mobile app which allow us to reply our customers in timely manner and chat support executive and answer to customer quries even from mobile app.

GK

Goapl K

08/18/23

5 out of 5

"Efficient chat support for businesses"

What do you like best about Freshchat? The Customer profiling feature helps alot and different integration with e-commerce application shows deatils of customer alltogether in dashboard.

AU

Anonymous User

08/18/23

5 out of 5

"Time fly's by in expert. Never a dull moment"

What do you like best about Freshchat? The pace your time goes by extreemly fast What do you dislike about Freshchat?

SS

Sakender S

08/18/23

5 out of 5

"Simple Chat Application to manage business chat efficiently"

What do you like best about Freshchat? Freshchat instant push notification to mobile app which allow us to reply our customers in timely manner and chat support executive and answer to customer quries even from mobile app.

GK

Goapl K

08/18/23

5 out of 5

"Efficient chat support for businesses"

What do you like best about Freshchat? The Customer profiling feature helps alot and different integration with e-commerce application shows deatils of customer alltogether in dashboard.