Freshchat Reviews in January 2025: User Ratings, Pros & Cons

"Easy app to communicate with the customers."

What do you like best about Freshchat? There is a feature to add attachment to the live chats for a easy communication. You can sync it with grammar correcting tools to avoid any spelling mistakes.

"It's too easy to work"

What do you like best about Freshchat? Always i siad the freshchat are too easy to mange your work and provide service so the freshchat are designed an app to help the company to mange their work it

"Freshchat Omnichannel experience"

What do you like best about Freshchat? It has an easy to use interface. Their integrations with ChatGPT align with current trends and have a reliable and interactive Reporting and Analytics tool.

"Great product for customer support"

What do you like best about Freshchat? The ability to customize the chat, being able to provide some information about the agent to the customer as well typing indicators, being able to add attachments, etc.

"excellent tool"

What do you like best about Freshchat? Excellent tool, it helps me a lot in my day to day, facilitating the processes. What do you dislike about Freshchat?

"Super easy and i personally love Freshchat"

What do you like best about Freshchat? The canned messages helps out a lot and also DVA. I think having all the messsages saved also makes it easier to figure out what needs to be done and how to personalize the can to fit the situation at hand.

"Such a smooth tool"

What do you like best about Freshchat? I really loved the smoothness of the tool, there very comparitevly very minimal lagging may be because of network

"Coordinated meetings and travel schedules for managers and executive staff members"

What do you like best about Freshchat? Being smooth and helpful- easy to use and the most perfect thing is the customer service live chat that helps me with any questions I have

"It's great not difficult to navigate"

What do you like best about Freshchat? it is very organized and not overwhelming to use What do you dislike about Freshchat?

"Incredible"

What do you like best about Freshchat? The ability to access and back date queries and manage backlog. The fact that it refreshes so quickly and updates equally as fast. Also the ability to input canned responses for the ease of assisting more effectively.