9.5
Spot Score
Upgrade your customer service with intelligent messaging.
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Starts from $15/User/Month when Billed Yearly, also offers free forever plan
Freshchat has garnered high praise in the past year for its user-friendly interface and seamless customer communication capabilities. Users appreciate its easy integration with CRM systems and multiple communication channels, enabling businesses to provide efficient and personalized support. The platform's innovative features, such as chatbots and real-time ...Read more
Seamless and user-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 51-60 out of 630
MS
Mohit S
10/20/23
"First user experience"
What do you like best about Freshchat? It is easy to use and navigate through features. I also like its compatibility and learning skills. What do you dislike about Freshchat?
MZ
Mohammed Z
10/19/23
"Good AI powered chat box"
What do you like best about Freshchat? It's relevant, understands inputs. Gives near to accurate answers. What do you dislike about Freshchat?
RL
Rushika L
10/14/23
"Good User interface"
What do you like best about Freshchat? INTERFACE EASY TO USer and easily understand to everyone What do you dislike about Freshchat?
SJ
Shawn J
10/11/23
"It could be better"
What do you like best about Freshchat? Freshchat is one of the unique CRMs that is relatively easy to use and has its own AI assistance for summarizing and paraphrasing conversations. This makes customer support easy and offers an excellent user experience and what I especially admire about Freshchat is the features that it provides, like the ability to save your own customized replies and messages also that you can Implement other tools allows you to access them more quickly and easily ...
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SN
Sathya N
10/05/23
"Freshchat is simple and efficient for customer support"
What do you like best about Freshchat? Freshchat's user-friendly interface, real-time chat, and powerful automation simplify customer communication for an efficient and personalized experience.
RS
Rahul S
09/11/23
"Very easy to use for customer support on chat"
What do you like best about Freshchat? Pulling data for each day and dashboard appearance What do you dislike about Freshchat?
RS
Rahul S
09/11/23
"Very easy to use for customer support on chat"
What do you like best about Freshchat? Pulling data for each day and dashboard appearance What do you dislike about Freshchat?
AK
Ajay K
09/08/23
"Good one"
What do you like best about Freshchat? Very easy to use, all tools in one desk. Canned responses makes very easy to chat with customers. All needed tools will be there at one place. Overall very good.
AK
Ajay K
09/08/23
"Good one"
What do you like best about Freshchat? Very easy to use, all tools in one desk. Canned responses makes very easy to chat with customers. All needed tools will be there at one place. Overall very good.
AK
Anisha K
08/30/23
"Chat accuracy"
What do you like best about Freshchat? I find very easy as the chats reopen after an incoming message . What do you dislike about Freshchat?
