9.5
Spot Score
Upgrade your customer service with intelligent messaging.
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Starts from $15/User/Month when Billed Yearly, also offers free forever plan
Freshchat has garnered high praise in the past year for its user-friendly interface and seamless customer communication capabilities. Users appreciate its easy integration with CRM systems and multiple communication channels, enabling businesses to provide efficient and personalized support. The platform's innovative features, such as chatbots and real-time ...Read more
Seamless and user-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 41-50 out of 630
AU
Anonymous User
11/17/23
"Great app with great functionalities"
What do you like best about Freshchat? Freshchat offers a seamless and intuitive chat experience for businesses. Its user-friendly interface, automated responses, and robust customization options make it a valuable tool for customer engagement. The platform's real-time analytics provide valuable insights, empowering businesses to enhance customer support. However, occasional glitches in the system may disrupt the flow. Overall, Freshchat is a reliable choice for companies seeking efficient ...
Read more
JB
Jennifer B
11/17/23
"User friendly software"
What do you like best about Freshchat? I like Freshchat because I can easily see customers with their concern and I can easily navigate it to answer those concerns. I can easily tag those concerns properly without having a hard time.
AU
Anonymous User
11/17/23
"Great app with great functionalities"
What do you like best about Freshchat? Freshchat offers a seamless and intuitive chat experience for businesses. Its user-friendly interface, automated responses, and robust customization options make it a valuable tool for customer engagement. The platform's real-time analytics provide valuable insights, empowering businesses to enhance customer support. However, occasional glitches in the system may disrupt the flow. Overall, Freshchat is a reliable choice for companies seeking efficient ...
Read more
PM
Paul M
11/17/23
"Great app to automate chats"
What do you like best about Freshchat? I can handle all my whatsapp and Meta chats easily in one place. Besides, I have an app and can control all chats and agents in charge of.
MN
Maria N
11/17/23
"Great service!"
What do you like best about Freshchat? The service is super streamlined and easy to use. I use it at a every-day frequency. There's no confusing menus, no excessive number of features, and everything looks organized and neatly positioned. I rarely encounter issues with the service, and whenever it has happened, the developer and customer support team is always quick to fix it.
AM
Abhishek M
10/27/23
"Great UI"
What do you like best about Freshchat? Freshchat has the best AI operated bot which has great responses. It gives a pleasure of using it. What do you dislike about Freshchat?
AU
Anonymous User
10/26/23
"Why we need to switch on fresh chat"
What do you like best about Freshchat? I like these mentioned features of freshchat 1) Intelligent chat routing
HK
Hassan K
10/26/23
"Powerful but not bug-free!"
What do you like best about Freshchat? I like the use of AI to assist in paraphrasing and summarizing conversations. Works great and doesn't hog down the system resources. I like that I am able to use it for different channels, and thus helping our customers in the most efficient way.
AK
Anand k
10/25/23
"Fresh chat review"
What do you like best about Freshchat? Fresh chat is one of the best CRM software I've used and the best part is about it's AI tool which helps in paraphrasing and summarising the conversation in a concise manner which saves a lot of time.
BA
Bhargav A
10/21/23
"Revolutionary customer engagement"
What do you like best about Freshchat? As a frequent user of Freshchat, I have experienced its fabulous ease of use and versatile customer support capabilities. Its become an essential tool for me in providing exceptional customer experiences. Implementation of the freshchat seems easy-peasy
