Freshchat Reviews in January 2025: User Ratings, Pros & Cons

"Support feedback"

What do you like best about Freshchat? The built-in robot and the simplicity of handling and connecting with the customer's requests as this tool help us to reach the partners immediately using their WhatsApp number

"Very user friendly platform!"

What do you like best about Freshchat? Easy to use, convenient because of the mobile apps! Absolutely recommended! What do you dislike about Freshchat?

"Efficient Communication Made Easy"

What do you like best about Freshchat? Onetouch soultion to connect with our client and convert the lead to ticket and followup wherever required What do you dislike about Freshchat?

"Easy to integrate and start interacting with users"

What do you like best about Freshchat? It was very easy to integrate with our app and start using. The articles were helpful. Once integrated we were able to start working with our app users seamlessly. The responses and inline cues (when users are typing or sharing helpful answers etc) are neat.

"Seamless Customer Communication Made Effortless with Freshchat"

What do you like best about Freshchat? Freshchat boasts an incredibly user-friendly interface, making it easy for both agents and customers to navigate. The dashboard is well-organized, and setting up automated workflows is a breeze. One of its strongest suits is its ability to seamlessly integrate multiple communication channels. Whether it's live chat, email, WhatsApp, or social media, Freshchat consolidates all conversations into one platform, streamlining responses and enhancing ...

"Perfect Communication Platform"

What do you like best about Freshchat? What I like best about Freshchat is its seamless and user-friendly interface. The platform makes communication effortless, allowing for smooth interactions with customers. Freshchat's intuitive design and powerful features make it a standout solution for enhancing customer engagement and support.

"User friendly."

What do you like best about Freshchat? I like Freddy, and I enjoy being able to have canned messages. What do you dislike about Freshchat?

"Easy to use with many features"

What do you like best about Freshchat? Reporting is great Lots of integrations offered

"User friendly software"

What do you like best about Freshchat? I like Freshchat because I can easily see customers with their concern and I can easily navigate it to answer those concerns. I can easily tag those concerns properly without having a hard time.

"Great app with great functionalities"

What do you like best about Freshchat? Freshchat offers a seamless and intuitive chat experience for businesses. Its user-friendly interface, automated responses, and robust customization options make it a valuable tool for customer engagement. The platform's real-time analytics provide valuable insights, empowering businesses to enhance customer support. However, occasional glitches in the system may disrupt the flow. Overall, Freshchat is a reliable choice for companies seeking efficient ...