spotsaas-logo
Get Listed

9.5

Spot Score

Freshchat - Live Chat Software

Freshchat Reviews in January 2025: User Ratings, Pros & Cons

Upgrade your customer service with intelligent messaging.

4.5

Add to compare

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

Freshchat Reviews & Ratings

4.5

Very Good

Based on 191 ratings & 630 reviews

Rating Distribution

Excellent

(338)

Very Good

(271)

Good

(12)

Poor

(3)

Terible

(6)

Log in Required to View Reviews

Filter results

Sort by :

Relevance
Relevance
Highest-Rated
Lowest-Rated
Least-Recent
Most-Recent

Share this page

Showing 191-200 out of 630

AU

Anonymous User

09/18/18

5 out of 5

"Freshchat - A fun option"

What do you like best about Freshchat? I like how dynamic, fun and effective it is. I can have enable a bit for automatic responses and save time if the agents are attending more than one customer.

AU

Alberto U

09/16/18

5 out of 5

"Affordable chat solution and easy to implement"

What do you like best about Freshchat? I like it that I can integrate it with WordPress fast and easy and if I have questions they reply really fast. What do you dislike about Freshchat?

AU

Anonymous User

09/11/18

5 out of 5

"Great way to connect with customers"

What do you like best about Freshchat? Freshchat enables me to instantly connect with my customers, quickly and easily, like I was the sales person in a store. I can see what the customer is looking at on my website and respond instantly. The customer seems to gain more trust by this instant connection and I have found I can turn most connections into sales.

AU

Anonymous User

09/10/18

5 out of 5

"Exactly what I needed"

What do you like best about Freshchat? I can send all my chats to my Freshdesk. What do you dislike about Freshchat?

AU

Anonymous User

08/31/18

5 out of 5

"Freshchat cool tool"

What do you like best about Freshchat? Features like emoticons, background, files transfers, reports and analytics What do you dislike about Freshchat?

AU

Anonymous User

08/30/18

5 out of 5

"feshchat is awesome"

What do you like best about Freshchat? simplicity is very nice, the app for android is so good. What do you dislike about Freshchat?

EM

Esdras M

08/29/18

5 out of 5

"Great chat service"

What do you like best about Freshchat? The fact that is connected to Freshdesk, and that I can create tickets right from there. The chat channels are also very innovative. They can really make the process of working on a team easier and make it less confusing and frustrating.

SV

Sriram V

08/27/18

5 out of 5

"Fit for purpose tool"

What do you like best about Freshchat? It generates inbound leads for my business. Helps address visitor queries then and there. What do you dislike about Freshchat?

AU

Anonymous User

08/23/18

5 out of 5

"Awesome experience"

What do you like best about Freshchat? most convenient tool for supporting customers What do you dislike about Freshchat?

TB

Tim B

08/22/18

5 out of 5

"Excellent Chat Solution for our Business"

What do you like best about Freshchat? Really easy to setup and get going. Support from the FreshChat team is excellent - rapid and responsive. What do you dislike about Freshchat?