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9.5

Spot Score

Freshchat - Live Chat Software

Freshchat Reviews in January 2025: User Ratings, Pros & Cons

Upgrade your customer service with intelligent messaging.

4.5

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Starts from $15/User/Month when Billed Yearly, also offers free forever plan

Freshchat Reviews & Ratings

4.5

Very Good

Based on 191 ratings & 630 reviews

Rating Distribution

Excellent

(338)

Very Good

(271)

Good

(12)

Poor

(3)

Terible

(6)

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Showing 181-190 out of 630

PG

Pedro G

04/29/19

5 out of 5

"One of the best Support plataforms."

What do you like best about Freshchat? Their support and resources are the best to organize customers data and improve their experience. You have tools to make internal and external communication more effective.

N(

Nimalan (Nim) B

04/19/19

5 out of 5

"Best chat platform "

What do you like best about Freshchat? We have never seen a chatbot that gives the best UI and UX in a couple of lines of code integration. On top of simple and clean design, it helps solve the business problem that we had. We love everything from the co-browsing, FAQ, attachment options, video inserting option, being able to show user's Facebook profile image (automatically), and etc. I can literally list all of the functions that are available in Freshchat.

DW

Darryl W

03/22/19

5 out of 5

"Staff and Clients Love FRESHCHAT"

What do you like best about Freshchat? Really easy to get it up and running., plugged into our website and staff and clients using it straight out of the box. Within 2 weeks of switching it on clients were flocking to our new live chat system for support

AU

Anonymous User

03/17/19

5 out of 5

"New & updated"

What do you like best about Freshchat? FreshWorks has just upgraded and combined FreshConnect across all platforms. The best part is that I only made the suggestion 1 day ago & they published it almost immediately.

RR

Ragvan R

03/16/19

5 out of 5

"Best Software which connects the internal team!"

What do you like best about Freshchat? Everything I like about freshconnect is the best part of this software and it is that dashboard which helps show up the conversation and helps team members to discuss on one point and come up with good positive fruitful decisions.

AU

Anonymous User

01/23/19

5 out of 5

"Finally the website support integration we were searching for!"

What do you like best about Freshchat? The Freshchat support team. Hands down. They have worked for two+ weeks to help me with a situation that has been a major thorn in our side. I'm wholeheartedly thankful for the two individuals I have been working with over the past weeks.

JM

Jason M

10/25/18

5 out of 5

"awesome service - highly recommend"

What do you like best about Freshchat? range of products offered by freshworks platform is what caught my initial interest - everything we need to handle leads, customer engagement, support. I especially like the al-a-carte but it all plays nicely together - pretty intuitive and easy to get setup and going. The phone app is great when I'm mobile and need to engage.

JV

Joey V

10/22/18

5 out of 5

"Simple, Effective Chat Service"

What do you like best about Freshchat? We like Freshchat because of the simple, intuitive dashboard which lets us communicate with site visitors quickly and professionally.

AU

Anonymous User

10/08/18

5 out of 5

"World Options review"

What do you like best about Freshchat? The ease and speed of using FreshChat on a daily base. What do you dislike about Freshchat?

AU

Anonymous User

09/27/18

5 out of 5

"Powerful, Great User Experience"

What do you like best about Freshchat? I like how the interface and tools are laid out, everything is where it should be. What do you dislike about Freshchat?