9.5
Spot Score
Upgrade your customer service with intelligent messaging.
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Starts from $15/User/Month when Billed Yearly, also offers free forever plan
Freshchat has garnered high praise in the past year for its user-friendly interface and seamless customer communication capabilities. Users appreciate its easy integration with CRM systems and multiple communication channels, enabling businesses to provide efficient and personalized support. The platform's innovative features, such as chatbots and real-time ...Read more
Seamless and user-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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AU
Anonymous User
04/06/23
"Great tools by FreshWorks"
What do you like best about Freshchat? Easy interface and setup. Great way to communicate with your customers in a timely manner or use it as a second or third source for support. The API is also a great way to have additional benefits if you want to create your own dashboard across all the Freshworks systems.
OY
Osman Y
04/06/23
"freshworks useful"
What do you like best about Freshworks? All products of freshworks are loved by our employees. What do you dislike about Freshworks?
GG
Gregor G
04/06/23
"A powerful chat platform that can be used in various use case from live chat to automated chat bot."
What do you like best about Freshchat? It integrates with all major chat aps from Facebook Messenger and Whatsapp... No matter the app that is plugged in the chat offers full functionality. A chatbot can run on WhatsApp, Messenger, or a website-placed chatbot. It is fairly easy to use and create chatbot flows and transform data with functions that are supported.
PS
Parth S
04/06/23
"Good widget for website, not too great for flutter"
What do you like best about Freshchat? The web platform to manage tickets and everything is very good and user friendly What do you dislike about Freshchat?
AL
Aravindhan L
04/05/23
"Freshchat is very useful and advanced tool which organizes all the chat channels in one place."
What do you like best about Freshchat? Bot capability and ease of use as a product. What do you dislike about Freshchat?
AP
Arun Prasath M
04/05/23
"Experience the Best of Both Worlds: A Review of a Good and Nice Platform"
What do you like best about Freshchat? Canned Responses Display Picture with designation
CC
Costas C
04/05/23
"Best all-round solution on the market"
What do you like best about Freshchat? Being able to add multiple channels into our Live Chat setup and then add Ticket integration with complete analytical reporting capability is a massive help to our business.
YP
Yaseen P
04/04/23
"Wonderful service from the Freshchat Team"
What do you like best about Freshchat? Beneficial support desk that is very knowledgeable and can fully assist with any queries raised. What do you dislike about Freshchat?
BN
Bishal N
04/04/23
"It's a pleasure working with You."
What do you like best about Freshchat? Quick Response and excellent customer service experience. What do you dislike about Freshchat?
AH
Albert H
04/04/23
"Freshchat is great!"
What do you like best about Freshchat? It's easy to set up and they have a free version to use for your organization. What do you dislike about Freshchat?
