Freshchat Reviews in January 2025: User Ratings, Pros & Cons

"Everything you need even on their free subscription"

What do you like best about Freshchat? As a owner/software developer I just love how easy it is to set freschat up on any platform. Within just a few minutes and a couple of copied code you can deliver an amazing support experience por users on your apps.

"Freshchat amazing connection with our clients"

What do you like best about Freshchat? We have placed the chat button only within our client portals which then gives our clients an immeadiate tool to find solutions,communicate with the help team and receive specific campaigns. Chat is now almost 45% of our client contact and quickly taking over email/phone

Great integration, mobile support and customer service

PROS: We're able to get our web chat integration up and running with little trouble. There were some hiccups adding the code on my end, but vendor support was quick to help. I like it that the rep understood the context of my issue with little need to explain it. I was able to set up trigger messaging, which offloads much of the work required to sort tickets and leads. Another winning feature is the mobile version. My reps could be on the go and still be responsive to customer queries. ...

"Great platform and continuous product features added constantly!"

What do you like best about Freshchat? I love the native integrations with other apps that make it easy to install without having to bother our web developers. What do you dislike about Freshchat?

"Fresh Chat Service"

What do you like best about Freshchat? Customer Support is always available quickly and happily. They make sure they answer your questions as helpful as they can!

"Excellent option for startups and new developments to find their feet"

What do you like best about Freshchat? Freshchat lets you add chat to your new site quickly and the service plans available mean that you can set it up for free and upgrade it as your site grows.

"This business live chat app will help you meet and respond to all your customers needs."

What do you like best about Freshchat? What I like about the program is its focus on helping sales teams talk to potential customers by offering a messaging experience with a variety of features making it a solid option to consider. Among the features that this has the ability to create campaigns, intelligent message routing, creation of bots that allow offer a much faster and automated service to all your customers without the need to have a specialized person to respond to each incoming ...

"Great great great!"

What do you like best about Freshchat? I like how the work of the whole team is easy and friendly What do you dislike about Freshchat?

"Was really good"

What do you like best about Freshchat? It helps me contact to my clients quickly and sufficiently What do you dislike about Freshchat?

"Feature rich and affordable"

What do you like best about Freshchat? Freshchat is feature-rich and I can't think of a scenario that can't be accomplished. As I use Freshdesk as a help desk system I like the integration of both systems. Furthermore, I like the web console which is easy to use and comes in a fresh design. Last but not least the support is great and very responsive.