Freshchat Reviews in January 2025: User Ratings, Pros & Cons

"[email protected] Review"

What do you like best about Freshchat? Freshchat is great! It's incredibly easy to use and allows us to run our chat windows from the mobile/web. The pop-up FAQ's are 10/10.

"The BEST Free option"

What do you like best about Freshchat? I like that Freshchat cover my minimal needs to support users in a light and efficient way What do you dislike about Freshchat?

"Excellent Live Chat"

What do you like best about Freshchat? * Great pricing * Ease of use

"Robust chat portal and helpful support reps"

What do you like best about Freshchat? FreshChat was easy to install on our website and has been a valuable tool which keeps us in contact with customers and able to assist them quickly.

"Forget other solutions. You found what you need!"

What do you like best about Freshchat? The interactive robot is unique. A great way to generate leads and lighten agents. What do you dislike about Freshchat?

"Customer Connection"

What do you like best about Freshchat? The UI is very impressive. Seamless integration into Freshdesk for ticket creation. What do you dislike about Freshchat?

"Easy to use for both my team and customers."

What do you like best about Freshchat? The in-depth performance reports. I can also understand what my team's challenges are as well as work on my outliers.

"Amazing solution for customer service"

What do you like best about Freshchat? Freshchat is very straightforward. The chat Ui is amazing and what I would call "sophisticated", with a nice aesthetic that is appealing to the eye. That being said, the chat bot works amazingly with all the customers and it answers all the basic questions, and if that's not enough, it refers the customers to one of our agents so they can speak to a real human, and I find that very helpful because it's easier to organize our tickets and reports.

"Freshchat : Great chat bot application"

What do you like best about Freshchat? Freshchat UI is very good, i like its look and feel. What do you dislike about Freshchat?

"Sophisticted tool with high market value in terms of team collaboration and communication."

What do you like best about Freshchat? Freshconnect offers the best services when it comes to collaborate as a team or at organization. It has versatile features which allows us to exchange messages , track time and activities and also maintain a solid track on how to communicate in the organization. We can eaisly get in contact with each other and can perform activites in a instantt manner. It is also quite a user friendly tool with attractive dashboards and user-interface.