Freshchat Reviews in January 2025: User Ratings, Pros & Cons

Most useful among the free options

PROS: Freshchat is able to efficiently provide support for our users.

"Why Freshwork products ? !"

What do you like best about Freshchat? 1- Efficiency from cost and time 2- direct support through their own teams not 3rd party partners.

"Better workflow with a continuous messaging system"

What do you like best about Freshchat? I love having found a tool as fabulous as Freshchat, which with excellent CRM tools, as well as continuous messaging that allows us to capture exactly the potential clients to be much more precise in the people who will really stay. Bots are really the right tool to perform various functions in a much more automated way, it allow I to qualify potential customers, take question tickets and in this way distribute all the work equitably among the sales ...

"Reliable"

What do you like best about Freshchat? It is 100% reliable, it works great in the computer and phone. So you can work with it on the go. Just perfect. What do you dislike about Freshchat?

"Empower your Live Chat Support"

What do you like best about Freshchat? What I love the most with this app is the ability to add FAQ's, Message Channels and customize the entire message icon. The user interface is very easy to navigate and understand that even if you're not a tech savvy person you will get used to this app right away.

"Sucessul Tools to get the best expirience in Customer Journey."

What do you like best about Freshchat? The best is the easy to use and create a flow in our landing pages! What do you dislike about Freshchat?

"Best customer support and sales available out there"

What do you like best about Freshchat? Whatsapp integration to receive messages and send alerts What do you dislike about Freshchat?

"All round chat system"

What do you like best about Freshchat? I think it’s great that we can bring our own bot and integrates seamlessly with our other fresh works solutions. What do you dislike about Freshchat?

"Great management in the communications system"

What do you like best about Freshchat? It is a powerful tool, which provides excellent communication and business link capabilities, through good chat capabilities where it is easy to exchange opinions, solve question and answer, project progress is much easier if we can share files, gif or images. It adapts completely to my work system, which adds a point in favor since by integrating Freshchat with my website, I have the possibility that both clients and work colleagues can interact with ...

"Great software"

What do you like best about Freshchat? Very easy to set up the chatbot, and supports are always there to help. It also integrate with our freshsales, which is the sales side of CRM making it very easy to follow up with our leads.