9.5
Spot Score
Upgrade your customer service with intelligent messaging.
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Starts from $15/User/Month when Billed Yearly, also offers free forever plan
Freshchat has garnered high praise in the past year for its user-friendly interface and seamless customer communication capabilities. Users appreciate its easy integration with CRM systems and multiple communication channels, enabling businesses to provide efficient and personalized support. The platform's innovative features, such as chatbots and real-time ...Read more
Seamless and user-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 131-140 out of 630
SK
Sana K
07/10/23
"Awesome"
What do you like best about Freshchat? Quick & easy to use, user friendly can be recommended to others What do you dislike about Freshchat?
AU
Anonymous User
07/10/23
"Very good experience"
What do you like best about Freshchat? Freshchat really makes our lives easier, we have everything in the same place: Whatsapp, platform chat, messenger, reports, and analytics. It is amazing that I can easily navigate.
NG
Nehal G
07/07/23
"Great and smooth interaction for B2C."
What do you like best about Freshchat? Most easy and friendly interface even get more option to check the analytics of the agent and track all the records of agents and customer interaction of chats.
FN
Felipe N
07/07/23
"Complete and secure system."
What do you like best about Freshchat? The simplicity of using the system, has clear and very safe options. Very different from what we had before. What do you dislike about Freshchat?
RR
Rafiandi R
07/07/23
"Freshchat its very helping our Customer service to make SLA and KPI, very user friendly,"
What do you like best about Freshchat? API to whatsapps make more traffic, and we can count everything with freshchat. What do you dislike about Freshchat?
CB
Cristian B
07/06/23
"Great software! Prompt support!"
What do you like best about Freshworks Customer Service Suite? It solves most of our channel integration issues. We integrate at the moment: email, telephone, chat from website and whatsapp. We even managed to integrate a local telephone provider for lower phone rates.
AU
Anonymous User
07/06/23
"Great experience with Freshchat"
What do you like best about Freshchat? You can see all of the chats that are coming in and can add private notes for the other team members to check. What do you dislike about Freshchat?
SS
Saad S
07/06/23
"Awesome tool"
What do you like best about Freshchat? The best tool for customer interactions. They also have a 24/7 support. You can also share new feature requirements with them to customize or ease your experience.
AU
Anonymous User
07/06/23
"Easy to use!"
What do you like best about Freshchat? Easy to set up with different channels, and convert chats into tickets in Fresdesk. What do you dislike about Freshchat?
AU
Anonymous User
07/06/23
"Super easy to setup and get started!"
What do you like best about Freshchat? The product has a clean UI and makes it easy to manage multiple conversations at once. What do you dislike about Freshchat?
