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9.5

Spot Score

Freshchat - Live Chat Software

Freshchat Reviews in January 2025: User Ratings, Pros & Cons

Upgrade your customer service with intelligent messaging.

4.5

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Starts from $15/User/Month when Billed Yearly, also offers free forever plan

Freshchat Reviews & Ratings

4.5

Very Good

Based on 191 ratings & 630 reviews

Rating Distribution

Excellent

(338)

Very Good

(271)

Good

(12)

Poor

(3)

Terible

(6)

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Showing 121-130 out of 630

MM

Mohamed M

03/07/22

5 out of 5

"Count on the best software when it comes to comunicate with your customers"

What do you like best about Freshchat? It's so useful for me as an agent cause I can solve the issues that face my customers and make it easier and more beneficial for them to be satisfied with the service I provide.

TS

Tejas S

02/23/22

5 out of 5

"Best Chat support out there"

What do you like best about Freshchat? The chat is amazingly simple to integrate with your application. I also loved the customization feature to match users' branding guidelines.

FO

Francielli O

02/10/22

5 out of 5

"Profissional"

What do you like best about Freshchat? Layout da solução e limpo e dinâmico de fácil utilização. What do you dislike about Freshchat?

MT

Mauli T

02/10/22

5 out of 5

"A happy and satisfied brand"

What do you like best about Freshchat? Their simple and easy to use User interface, app integration functionality, chat bot service What do you dislike about Freshchat?

AS

Anurag S

02/10/22

5 out of 5

"Easy to integrate, work, debug and change"

What do you like best about Freshchat? SDK is ready to integrate with all platforms (In my case Android and IOS). It is easy to debug send messages using javascript and as developer, I find it easy to debug too.

PL

Peter L

02/10/22

5 out of 5

"Very comprehensive Messaging tools"

What do you like best about Freshchat? Freddy bot are very helpful and are easy to setup What do you dislike about Freshchat?

NP

Nhiel P

02/08/22

5 out of 5

"Omnichannel is perfect for building chat widget and FAQ bot"

What do you like best about Freshchat? I like Freshdesk for ticketing, it really gives all the information you need and very straightforward for Canned responses as well as Freshchat very easy to reply with the customer

YJ

Yash J

01/10/22

5 out of 5

"Best chat support"

What do you like best about Freshchat? The best thing that I like about Freshchat is real-time analytics. As a team manager, it allows to keep a real-time view of what the agents are doing and the SLAs

WH

Wendy H

01/08/22

5 out of 5

"Get more done, together with Freshsales & Freshconnect"

What do you like best about Freshchat? Get more done, together with Freshsales and Freshconnect With Freshsales and Freshconnect, communicate in context and collaborate with teams across your organization to close deals, faster.

AU

Anonymous User

01/05/22

5 out of 5

"Very stable and full of features. Does everything for us"

What do you like best about Freshchat? The functionality of Freshdesk messaging is on point. As it is a mature platform that has been in the game for a while, you can see the UI/UX has been great. Creating workflows is also easy in fresdek