9.5
Spot Score
Upgrade your customer service with intelligent messaging.
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Starts from $15/User/Month when Billed Yearly, also offers free forever plan
Freshchat has garnered high praise in the past year for its user-friendly interface and seamless customer communication capabilities. Users appreciate its easy integration with CRM systems and multiple communication channels, enabling businesses to provide efficient and personalized support. The platform's innovative features, such as chatbots and real-time ...Read more
Seamless and user-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 121-130 out of 630
SA
Satish A
07/14/23
"Freshchat is easier to use and navigate, it simplifies our job"
What do you like best about Freshchat? Fresh chat is easy to acces and use it helps get connect in easier way . its is also a platforme to get connected made sharing easy .its is also good for keeping chat recordes
RK
Raman K
07/14/23
"Awesome Tool for Support"
What do you like best about Freshchat? Allows is to easily manage our chat support with our customers and ticket raising is easier. What do you dislike about Freshchat?
LB
Lissa B
07/14/23
"Customer Service"
What do you like best about Freshchat? I like that it shows me a lot of info about the customers in one place, even their location, previous conversations that get appended. It inmediately shows the qualification the customer gave and a comment if the write one.
B
Bharath
07/13/23
"Frinedly Tool to work on ticketing Process, Good Infrastructure well designed"
What do you like best about Freshchat? Frinedly Tool to work on ticketing Process, Good Infrastructure well designed What do you dislike about Freshchat?
AU
Anonymous User
07/13/23
"Excellent tool to handle customers via chats"
What do you like best about Freshchat? Intelliassign is one of the most useful section. What do you dislike about Freshchat?
JM
Joseph M
07/13/23
"Freshchat is lively to work with."
What do you like best about Freshchat? Freshchat has eased my work and ability to communicate with customers and also work hand in hand with my colleagues.
AU
Anonymous User
07/13/23
"Experience with Freshchat"
What do you like best about Freshchat? It makes it interactive with the users and makes a loud notification sound to alert a users message. I like how it has a section to make a selection on the users that have been attended to and those that are yet to be attended to.It makes it interactive with the users and makes a loud notification sound to alert a users message.
AU
Anonymous User
07/13/23
"APPLICATION INTERFACE"
What do you like best about Freshchat? The web app interface is very user interactive & easy to understand. What do you dislike about Freshchat?
K
Kamilia
07/12/23
"Short & simple"
What do you like best about Freshchat? Easy to navigate, simple layout, user-friendly What do you dislike about Freshchat?
AU
Anonymous User
07/11/23
"Functions are easy to navigate"
What do you like best about Freshchat? I love that every teammate can have access to the chat that any member of the teammate is on. In that way, it foster teamwork and accountability.
