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9.5

Spot Score

Freshchat - Live Chat Software

Freshchat Reviews in January 2025: User Ratings, Pros & Cons

Upgrade your customer service with intelligent messaging.

4.5

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Starts from $15/User/Month when Billed Yearly, also offers free forever plan

Freshchat Reviews & Ratings

4.5

Very Good

Based on 191 ratings & 630 reviews

Rating Distribution

Excellent

(338)

Very Good

(271)

Good

(12)

Poor

(3)

Terible

(6)

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Showing 101-110 out of 630

AU

Anonymous User

05/16/23

5 out of 5

"Excellent"

What do you like best about Freshchat? Interface is excellent, support is very helpful. What do you dislike about Freshchat?

AE

Anis E

05/16/23

5 out of 5

"Awesome tool"

What do you like best about Freshchat? Convenience of reports BOT feasibility

AB

Aleyna B

04/13/23

5 out of 5

"Freshdesk Omnichannel expert"

What do you like best about Freshworks Customer Service Suite? Unified Customer Experience: Freshdesk Omnichannel allows businesses to manage customer interactions across multiple channels from a single platform, providing a unified experience for both customers and support agents.

PS

Prajwal Suhas P

04/07/23

5 out of 5

"Freshchat is no 1 Chat tool for our Business Jumkey.com"

What do you like best about Freshchat? Simplicity, ease of use, 100% uptime, quick customer resolution What do you dislike about Freshchat?

SR

Sathiya R

04/06/23

5 out of 5

"Great Experience"

What do you like best about Freshchat? Freshchat features is very good and integrated with WhatsApp api What do you dislike about Freshchat?

AU

Anonymous User

04/06/23

5 out of 5

"Great tools by FreshWorks"

What do you like best about Freshchat? Easy interface and setup. Great way to communicate with your customers in a timely manner or use it as a second or third source for support. The API is also a great way to have additional benefits if you want to create your own dashboard across all the Freshworks systems.

OY

Osman Y

04/06/23

5 out of 5

"freshworks useful"

What do you like best about Freshworks? All products of freshworks are loved by our employees. What do you dislike about Freshworks?

YP

Yaseen P

04/04/23

5 out of 5

"Wonderful service from the Freshchat Team"

What do you like best about Freshchat? Beneficial support desk that is very knowledgeable and can fully assist with any queries raised. What do you dislike about Freshchat?

BN

Bishal N

04/04/23

5 out of 5

"It's a pleasure working with You."

What do you like best about Freshchat? Quick Response and excellent customer service experience. What do you dislike about Freshchat?

AH

Albert H

04/04/23

5 out of 5

"Freshchat is great!"

What do you like best about Freshchat? It's easy to set up and they have a free version to use for your organization. What do you dislike about Freshchat?