9.5
Spot Score
Upgrade your customer service with intelligent messaging.
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Starts from $15/User/Month when Billed Yearly, also offers free forever plan
Freshchat has garnered high praise in the past year for its user-friendly interface and seamless customer communication capabilities. Users appreciate its easy integration with CRM systems and multiple communication channels, enabling businesses to provide efficient and personalized support. The platform's innovative features, such as chatbots and real-time ...Read more
Seamless and user-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 91-100 out of 630
MF
Mohammed F
08/11/23
"It's too easy to work"
What do you like best about Freshchat? Always i siad the freshchat are too easy to mange your work and provide service so the freshchat are designed an app to help the company to mange their work it
RY
Rumshaa Y
08/11/23
"Freshchat Omnichannel experience"
What do you like best about Freshchat? It has an easy to use interface. Their integrations with ChatGPT align with current trends and have a reliable and interactive Reporting and Analytics tool.
AU
Anonymous User
08/11/23
"Just works. Great support."
What do you like best about Freshchat? Crossplatform, great support and nice user interface! The free levels are good enought to realy try the product. What do you dislike about Freshchat?
KK
KANAGARAJ K
08/11/23
"OmniChannel Chat support simplified"
What do you like best about Freshchat? It's free to try and can be integrated with your webpage. A lot of automation can be added, let it be an initial response, collecting details when the agent is not available, bot suggestions, resolving and creating or merging with an existing one, etc
YT
Yuvaraj T
08/11/23
"Notifications issue"
What do you like best about Freshchat? It is fast, user friendly, new features are there. What do you dislike about Freshchat?
AS
Adrian S
08/10/23
"Great product for customer support"
What do you like best about Freshchat? The ability to customize the chat, being able to provide some information about the agent to the customer as well typing indicators, being able to add attachments, etc.
CA
César Augusto S
08/10/23
"excellent tool"
What do you like best about Freshchat? Excellent tool, it helps me a lot in my day to day, facilitating the processes. What do you dislike about Freshchat?
DO
Danielle O
08/10/23
"Super easy and i personally love Freshchat"
What do you like best about Freshchat? The canned messages helps out a lot and also DVA. I think having all the messsages saved also makes it easier to figure out what needs to be done and how to personalize the can to fit the situation at hand.
AU
Anonymous User
08/10/23
"Such a smooth tool"
What do you like best about Freshchat? I really loved the smoothness of the tool, there very comparitevly very minimal lagging may be because of network
AU
Anonymous User
08/10/23
"Coordinated meetings and travel schedules for managers and executive staff members"
What do you like best about Freshchat? Being smooth and helpful- easy to use and the most perfect thing is the customer service live chat that helps me with any questions I have
