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9.6

Spot Score

Freshbooks

Freshbooks Reviews in April 2025: User Ratings, Pros & Cons

Invoicing made easy. Anytime, anywhere.

4

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Starts from $8/month when monthly

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Freshbooks Reviews & Ratings

4

Very Good

Based on 4589 ratings & 1299 reviews

Rating Distribution

Excellent

(1014)

Very Good

(186)

Good

(46)

Poor

(18)

Terible

(35)

Expert's Review generated by AI

FreshBooks has proven to be an indispensable tool for small business owners, freelancers, and agencies seeking an easy-to-use, streamlined solution for invoicing, expense tracking, and basic accounting tasks. Its intuitive design, minimal learning curve, and robust features, such as time tracking, expense categorization, and project management, make it a standout ...Read more

Freshbooks pros and cons

  • Intuitive and user-friendly interface, making it simple to set up and use even for non-accounting experts.

  • Excellent customer support with responsive, knowledgeable, and patient account managers, frequently cited for their exceptional service.

  • Effective for small and freelance businesses, particularly for tasks like invoicing, expense tracking, and bookkeeping.

  • Offers valuable features like recurring billing, time tracking, project collaboration, and seamless payment integrations (e.g., PayPal, Stripe).

  • Reporting functionalities and customizations are less robust compared to industry giants, limiting advanced financial analysis.

  • Invoice customization options are relatively limited, which may not meet specific branding needs.

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Showing 21-30 out of 1299

P

ProCareConnectionsAustralia

08/29/23

5 out of 5

⭐⭐⭐⭐⭐ What an Invaluable Experience…

⭐⭐⭐⭐⭐ What an Invaluable Experience with Shaq Ali at FreshBooks! I am absolutely thrilled to share my incredible experience with Shaq Ali from FreshBooks via a zoom meeting call. As a new user of the Freshbooks, I was feeling a bit overwhelmed and unsure about how to navigate and make the most of all the features it offers. From the very first interaction, it was evident that Shaq was not only exceptionally knowledgeable about the platform but also genuinely passionate about helping users ...

Read more

C

Catherine

08/29/23

5 out of 5

Call with Michael

Michael was patient,attentive and keen to ensure I understood how the software works.

C

Catherine

08/29/23

5 out of 5

Call with Michael

Michael was patient,attentive and keen to ensure I understood how the software works.

P

ProCareConnectionsAustralia

08/29/23

5 out of 5

⭐⭐⭐⭐⭐ What an Invaluable Experience…

⭐⭐⭐⭐⭐ What an Invaluable Experience with Shaq Ali at FreshBooks! I am absolutely thrilled to share my incredible experience with Shaq Ali from FreshBooks via a zoom meeting call. As a new user of the Freshbooks, I was feeling a bit overwhelmed and unsure about how to navigate and make the most of all the features it offers. From the very first interaction, it was evident that Shaq was not only exceptionally knowledgeable about the platform but also genuinely passionate about helping users ...

Read more

JP

Jorden Parnell

08/28/23

5 out of 5

Great company

Freshbooks is great! I got a package included with Barclaycard. Shaq Ali helped me set up and talk me through everything over teams. Software is easy to understand. Anytime I have any questions I can shoot an email over to their customer service. Always have a fast response. Had a few issues took a phone call and 10 mins everything was correct and submitted. 10/10

JP

Jorden Parnell

08/28/23

5 out of 5

Great company

Freshbooks is great! I got a package included with Barclaycard. Shaq Ali helped me set up and talk me through everything over teams. Software is easy to understand. Anytime I have any questions I can shoot an email over to their customer service. Always have a fast response. Had a few issues took a phone call and 10 mins everything was correct and submitted. 10/10

LH

Linda Hughes

08/17/23

5 out of 5

Definitely worth speaking with Josh at Freshbooks

I spoke with a lovely gentleman called Josh, who was extremely helpful, patient (needs to be with me!) very knowledgeable and helped me to see how I could use Freshbooks with my business accounts. A credit to Freshbooks.

LH

Linda Hughes

08/17/23

5 out of 5

Definitely worth speaking with Josh at Freshbooks

I spoke with a lovely gentleman called Josh, who was extremely helpful, patient (needs to be with me!) very knowledgeable and helped me to see how I could use Freshbooks with my business accounts. A credit to Freshbooks.

WK

Wendy K Laidlaw

08/16/23

5 out of 5

I tried the rest but they are the best

I have been happily using Freshbooks for over 6 years. I tried the rest but they are the best. Staff are always so helpful and friendly if there are questions and queries. Highly recommend.

WK

Wendy K Laidlaw

08/16/23

5 out of 5

I tried the rest but they are the best

I have been happily using Freshbooks for over 6 years. I tried the rest but they are the best. Staff are always so helpful and friendly if there are questions and queries. Highly recommend.