FreeAgent CRM Reviews in April 2025: User Ratings, Pros & Cons

"I would highly recommend FreeAgent CRM to help your business stay organized and to track information"

What do you like best about FreeAgent CRM? Easy to use, the great price point for our small business, and their customer service is amazing! They are always available when I need them! What do you dislike about FreeAgent CRM? There hasn't been a single thing that I've disliked about FreeAgent and I use this software constantly throughout my day. What problems is FreeAgent CRM solving and how is that benefiting you? I love that I can easily organize and label my contacts within FreeAgent. ...

"We love the mobile app!"

What do you like best about FreeAgent CRM? Our sales reps love the mobile app. They use it throughout the day, They don't have to pull out their laptop and get sut up; they can grab their phone and use FreeAgent right there. I think that's a big reason why they have so much activity within FreeAgent What do you dislike about FreeAgent CRM? Adding widgets is time-consuming, especially when you have multiple business units and different reps in each business unit. What problems is FreeAgent ...

"Free Agent CRM"

What do you like best about FreeAgent CRM? It is difficult to pick one "best": The ability to easily create custom data fields was a critical element for us. We are a smaller school with unique requirements and educational data fields. The "out of the box" systems didn't meet our needs and didn't offer the ability for customization. Free Agent allows us to easily create multiple data fields and organize these in the way that makes it most efficient and productive for our staff. Having the ...

"FreeAgent is super customizable and easy to use."

What do you like best about FreeAgent CRM? We've been using FreeAgent for about 3 years now. It's highly customizable and their staff is very knowledgeable. They will help you get it set up just as you need. They can learn your process and help develop tracking systems that will make your business run smoothly and you won't miss any leads. Maria and Sam are the best and will make you you have what you need at your fingertips. What do you dislike about FreeAgent CRM? Sometimes the fonts are ...

"Top Notch CRM all the way around."

What do you like best about FreeAgent CRM? FreeAgent has really helped us organize our contact/account management. Without a doubt, we've increased revenue with this CRM! FreeAgent is super easy to use for people of all technical experience levels. Very little setup or training needed to get started and that was HUGE!The customer service I have had with FreeAgent from the first initial contact through the purchase and training and the helpdesk on various issues has been top-notch! It's ...

"The most intuitive CRM I could find"

What do you like best about FreeAgent CRM? It integrates seamlessly with our email system. This enables me to have all the information I need in a single location. What do you dislike about FreeAgent CRM? Customer Service is great but because it's in a different time zone to me I sometimes have to wait to talk to someone. Recommendations to others considering FreeAgent CRM: Overall I've had a good experience working with FreeAgent CRM. It's reliable for the most part. Any issues or ...

"A CRM still in its infancy - not ready to support or scale a business"

What do you like best about FreeAgent CRM? Did not use the product long enough to find anything inliked What do you dislike about FreeAgent CRM? Not really geared towards admins or end users. Challenging reporting, inflexible data schema. Limited workflows What problems is FreeAgent CRM solving and how is that benefiting you? Starting point for CRM but no realized benefits

"Good features, but still limited"

What do you like best about FreeAgent CRM? Free Agent is always seeking to improve their product. What do you dislike about FreeAgent CRM? There is a critical feature that we just realized is not available, that essentially makes the system one-legged. Recommendations to others considering FreeAgent CRM: If FA tech specs fit your companies needs, go for it! They are great to work with. What problems is FreeAgent CRM solving and how is that benefiting you? No current problems, we have had ...

"FreeAgent Review"

What do you like best about FreeAgent CRM? The team at FreeAgent is great and super helpful with getting our questions and concerns answered. Their customer service is incredible! What do you dislike about FreeAgent CRM? FreeAgent does happen to glich a lot and we do have some issues on how things save and autofil. What problems is FreeAgent CRM solving and how is that benefiting you? We are solving organization of our leads and our customers. We are able to assign tasks and keep track of ...

"Free Agent CRM is intuitive and easy to navigate."

What do you like best about FreeAgent CRM? We have a really customized version and it works well to help me be organized and get things done. The tech support is very responsive and helpful. The team spent a lot of time training and is willing to answer all questions. What do you dislike about FreeAgent CRM? There have been issues with some of the automation, tech support has been there and worked with us through those issues. What problems is FreeAgent CRM solving and how is that ...