Frame AI Reviews in April 2025: User Ratings, Pros & Cons

"Helpful to managers"

What do you like best about Frame AI? Frame AI automatically bubbles up customer interactions and somehow understands the language in the interactions well enough to identify risks and deliver alerts to the team when customers are at risk. So it's helpful to managers like me so you don't have to look into every single client interaction, you can just deal with the important ones.

"Great bit of software with an agile, supportive team behind it."

What do you like best about Frame AI? Amazing support, responsive product team. What do you dislike about Frame AI?

"Frame is a great product with a great team behind it"

What do you like best about Frame AI? One of a kind tool for working with customers in slack, plus additional integrations into other customer success and customer support platforms. Team is incredibly helpful and throws a lot behind making sure we have the Workflows and data available to operate our CS program.

"Game-changing Customer Support and Analytics Tool"

What do you like best about Frame AI? Frame.ai empowers our team to both serve as an extension of our client teams while being able to maintain focus on the right problems. Their dashboards allow us to understand potentially problematic clients and high performing agents. Their roadmap around case management is also super exciting!

"A great insights tool"

What do you like best about Frame AI? We've been using Frame for a couple of months now, and what I really love is the summary of wins, risks, and issues. I can quickly scan each category to get a sense of CSAT/VOC without having to look at only low sat survey scores.

"Helpful Tool to Analyze Our Customer Data and Drive Future Decisions"

What do you like best about Frame AI? Responsiveness. Ease of use. Support team. What do you dislike about Frame AI?