Frame AI Reviews in January 2025: User Ratings, Pros & Cons

"Really good, powerful Insights"

What do you like best about Frame AI? Showcases opportunities for us to improve from a Support perspective in unlimited ways. Highly customizeable and the account team is fantastic as well.

"Gaining immediate awareness of the bumps in the road"

What do you like best about Frame AI? One of the most useful features I find is the ability to auto-tag phrases as this removes a huge amount of manual effort to figure out what customers are asking and why. Such as customer escalation requests, when a customer requests an escalation, our leadership is notified right away via a Slack itegration.

"A Still Growing Product with Exceptional Service and Support"

What do you like best about Frame AI? The flexibility of the product and the types of insights we can search for is astounding! Alongside their exceptionally engaged success team, it's like having our own in-house data team who is available just for us.

"Top-notch AI-driven feedback tagging and acting, though time-consuming to customize and set up"

What do you like best about Frame AI? I demoed Frame against a number of other AI / NLP-driven feedback tagging tools, and none came close to what Frame can detect and accurately analyze in a detailed feedback submission.

"Frame is helping bring order to chaos"

What do you like best about Frame AI? We can track customer and agent activity in Slack. We can identify key areas of our tool where customers are engaging in the most discussion.

"FrameAI is giving me great, accurate insight into what my customers are actually talking about!"

What do you like best about Frame AI? The data I am seeing is helping me accurately identify what my customers are actually talking about. The dashboards give me easy visibility as to what my team is busy doing. FrameAI's insight report is something I use on a daily basis.

"Working with Frame has been helpful, logging all communication and identifying issues, wins, etc."

What do you like best about Frame AI? I like being able to see how much time we spend chatting in slack, as well as the teams/agents who are most active. Also, the frame team we work with are great. They're knowledgable and helpful with our use cases.

"Frame.ai is extremely dependable and will go out of their way to provide what is requested."

What do you like best about Frame AI? Frame.ai not only provides us with what we request, they go above and beyond and treat us as a priority. George, Robbie and team are wonderful to partner with.

"Frame AI has been perfect for the way we wanted to handle high touch, white glove support"

What do you like best about Frame AI? For us, the alternative to Frame would be a ticketing system (Zendesk, etc). We want the features of the ticketing system such as escalation and reporting, but we don't want to lose the personal feeling of support. Frame's ability to offer escalation and reporting while remaining completely out of the customer experience and only be present in our support engineer view was the selling point for us.

"Frame.ai is empowering Oscar to uncover previously hidden issues impacting our members."

What do you like best about Frame AI? Frame.ai allows us to become much more proactive when solving member issues. They provide us the tools to uncover issues even before our members are aware of them.