FourKites Reviews in January 2025: User Ratings, Pros & Cons

"Great user experience and service"

What do you like best about FourKites? We have about 6 years using Fourkites, slowly expanding it to more countries and more operations. Besides the great product, which is intuitive and offers what we need, they also have a great customer experience. The team that handles our account is always present and responsive to our feedbacks and ideas for improvements. What do you dislike about FourKites? There is character limitation to enter the product description. Some of our chemical materials ...

"Tracking is made easy with Fourkites"

What do you like best about FourKites? Being able to sign into my account and find a load for tracking. What do you dislike about FourKites? The filters are not user friendly when trying to find a specific load. What problems is FourKites solving and how is that benefiting you? We are in the process of going with Ocean Tracking for our Hawaii locations, FourKites is helping solve the issues to make this an easy addition to our tracking.

"User friendly"

What do you like best about FourKites? that is user-friendly. Fourkites team is open to opinions and feedback. The platform evolves continuously, and they are always looking for what is next and what is needed it What do you dislike about FourKites? Some times have a respond from support takes a little more that what it's need it What problems is FourKites solving and how is that benefiting you? Locations of the customers, visibility from all our carriers on the same places

"Real Time Focus in Dispersed Times"

What do you like best about FourKites? In a time where working remote is the new norm, being able to coordinate a team to focus more on exceptions through Fourkites tracking has been a drastic time saver. What do you dislike about FourKites? I think Notification abilities with the data could become more dynamic in order to impact a more diverse set of issues that Shippers and Receivers experience on a day to day basis. What problems is FourKites solving and how is that benefiting you? It is ...

"Great Usability"

What do you like best about FourKites? The user experience is highly intuitive and visually appealing. I am always surprised that it is easy for users without training to instantly get some useful information What do you dislike about FourKites? There is limited functionality to upload additional data points when there are untrackable loads (carriers do not have tracking capabilities but can provide etas). This is not important for an individual load but is to get a full picture including ...

"FourKites for Truck ETA"

What do you like best about FourKites? I like that they provide visibility on where our trucks are and give ETA estimates that we can provide to our customers. What do you dislike about FourKites? FourKites Support doesn't always solve issues in a timely manner. What problems is FourKites solving and how is that benefiting you? FourKItes is solving visibility concerns, which allows us to keep track of our shipments as well as keep our carriers honest.

"Senior data analyst with a interest in forecasting"

What do you like best about FourKites? The dependency on carrier data vs what our partners are showing is much more accurate. What do you dislike about FourKites? I am still learning the best way to navigate the UI. Would like it to be easier to access the data. What problems is FourKites solving and how is that benefiting you? Forecasting updates. IDS details. Whats on the truck? Getting Sales off my back.

"Tracking and Delivery Alerts"

What do you like best about FourKites? Sending RTA delivery alerts to customers What do you dislike about FourKites? Filters on dashboard don't often work as intended What problems is FourKites solving and how is that benefiting you? Allows customers to know when shipments are expected or the delivery time changes

"Great Technology, fair customer service"

What do you like best about FourKites? The R&D piece of this company is top-notch, you can always feel that they put a lot of effort into innovating their existing products as well as new ones, to stay edge-cutting in the industry. What do you dislike about FourKites? On the other hand, their customer service is not as good, high turnover of account managers, lack of ownership of root-causing issues, and drive continuous improvement. As a customer, you must take significant ownership and ...

"FourKites is the leader in the 3rd party supply chain tracking technology space."

What do you like best about FourKites? The ability to track loads in near real-time. The ability to integrate in multiple ways, although most consistency is achieved through ELDs. What do you dislike about FourKites? There are occasional technical issues that make some data supplied by FourKites less reliable. What problems is FourKites solving and how is that benefiting you? We're reducing the amount of time spent sending emails/calling carriers for updates by leveraging FourKites as an ...