Formstack Reviews in April 2025: User Ratings, Pros & Cons

Formstack is a life saver!

Solid Easy to Use Enterprise Solution

What do you like best? We've been able to train many non-technical people to use the tool. What do you dislike? Wish the permissions were easy to understand / work out for multiple users. Recommendations to others considering the product: It's a flexible solution that can be used for simple web forms as well as complex enterprise level business processes. What problems are you solving with the product? What benefits have you realized? We've used this tool as an interim solution ...

Spotty submissions, slow support response - we bought a car with no engine.

What do you like best? Helpful Salesforce integration saves times, very customizable branding options to designed multiple types of forms, fairly appealing interface. What do you dislike? We bought an engine with no car. Our users are submitting forms that are not recorded anywhere, and the support options are either incredibly slow, or, require you pay extra money every month. What problems are you solving with the product? What benefits have you realized? Efficient nonprofit ...

Works Fine But Can Abruptly Break Your Workflow

What do you like best? I like the ease of building forms and convenience of integrations. What do you dislike? There was a specific update to credit card fields to make them PCI compliant. I don't think that formstack understands how their customers are using the fields because when they replaced the fields (to be PCI compliant, they don't realize that their customers are just collecting credit card information and started forcing them to process payment at time of form submit. Their ...

Great for Surveys, Registration, or Collecting Information

What do you like best? I use this product several times a week. I have used it for post-training session surveys, session registrations, collecting weekly reflections logs, monthly travel documents and more. What do you dislike? Some functionality has not performed as expected in the past. It seems that the development team has been quick to fix any issues and provide improvements when contacted. Recommendations to others considering the product: Great product! Allows for the ...

Powerful tool, easy to make mistakes though

What do you like best? The ability to click and drag form elements when building a form, and easily editing certain regions, and applying logic, and customizing confirmation email and page settings What do you dislike? That changes are all instantaneous, so there is no room for error and if a mistake is made it is instantly live (There is no Save or Undo Recommendations to others considering the product: Have plenty of support for end users which includes training, or have a ...

It helps in proper management of digital forms

PROS & CONS What are the best aspects of this product? Building forms has never been this easier and thorough. Formstack provides the best user experience from the start to when you finish creating the forms. You can create forms depending on the structure you want them to be in. It helps you manage your forms in a professional manner on any platform. Also, for admin purposes, you can add users in your account and set them up such that they access only what you want them to access based ...

It helps in proper management of digital forms

PROS & CONS What are the best aspects of this product? Building forms has never been this easier and thorough. Formstack provides the best user experience from the start to when you finish creating the forms. You can create forms depending on the structure you want them to be in. It helps you manage your forms in a professional manner on any platform. Also, for admin purposes, you can add users in your account and set them up such that they access only what you want them to access based ...

It saves time

PROS & CONS What are the best aspects of this product? It allows us to customize forms with ease. The fact that we are able to create questions with regard to the ones completed, we can save time as a result. The tool equips us with the ability to route and distribute responses from our audiences. We can also send notifications in the form of emails and thus track the responses we get so that we can know which action to take. The export feature allows us to export all those responses ...

For one stop reviews

What do you like best? I like that once you complete your portion of a form, it is automatically sent off to the next individual who needs to complete it and they are sent an email verification linking them directly to the portion to fill out. What do you dislike? I dislike that you cannot stop and save your work after you start typing, you must finish the form in the same long in. Recommendations to others considering the product: give it time to get used to. It seems clunky at ...