Forethought AI Reviews in April 2025: User Ratings, Pros & Cons

"Forethought SOLVE"

What do you like best about Forethought AI? SOLVE has changed how my company has approached self-service support options. With the integration of SOLVE into our product, we have been able to enable end users to search help documentation in order to provide them with the experience of attempting to resolve issues on their own before contacting a live agent. We have gotten some amazing and positive feedback from clients who have been utilizing this feature and cannot wait to roll it out to more!

"Easy to build and effective!"

What do you like best about Forethought AI? - Easy to build workflows - Love the ability to add many training phrases

"Effective, agile, and continuously improving"

What do you like best about Forethought AI? First and foremost, it works. Our team has seen meaningful impact (driving customer support inquiries to self-service) that continues to improve with time. We have also experienced personalized service and success from the Forethought team to help optimize our tech setup for our program, which has a fair degree of customization and nuance.

"Personal and Understanding Customer Success Representatives who Care About the Relationship"

What do you like best about Forethought AI? Forethought AI has allowed our team to improve case efficiency in multiple ways. The Salesforce plugin ensures we provide customers with the right answer and also allows for ongoing learning among our support reps. The ability to search for past cases, internal AND external knowledge articles, and quickly insert resource links into chats and emails has made Assist Anywhere a must-have for our Customer Support Team.

"Super Useful Tool"

What do you like best about Forethought AI? The most helpful thing about Forethought AI is that it can help you to complete your emails quicker with predictive text. Response time matters to assure customers we're actively working on their issue.

"Helping your Help Center work smarter"

What do you like best about Forethought AI? The customizable Solve widget has deflected many tickets by serving up articles to our customers for common questions. What do you dislike about Forethought AI?

"Not a bad tool"

What do you like best about Forethought AI? I do like that Forethought is able to anticipate and assist with data entry and things of that nature, but I will say it works best when introduced at the start of a workflow as opposed to picking it up brand new and fitting it in.

"Nice tool, needs some adjustments"

What do you like best about Forethought AI? The menu is easy to navigate and it is straight forward. What do you dislike about Forethought AI?

"I like how customizable it is so we can relate it to our specific customer base"

What do you like best about Forethought AI? I like that we can name the chatbot and give it a specific icon What do you dislike about Forethought AI?

"The ease of use makes it a no brainer"

What do you like best about Forethought AI? I like that it tries to find solutions to help you first, but sometimes they can be the wrong ones. What do you dislike about Forethought AI?