Forethought AI Reviews in April 2025: User Ratings, Pros & Cons

"Niche use cases"

What do you like best about Forethought AI? That we are offered weekly customer support What do you dislike about Forethought AI?

"Great partner"

What do you like best about Forethought AI? I love the attentiveness of our CSM and the overall investment that Forethought puts into our relationship (weekly syncs, reliable updates, knowledgeable team members)

"Useful tool with great account management"

What do you like best about Forethought AI? The account rep, Zach, we've worked with has been stellar, going above and beyond to provide excellent support to my team. Forethought has also significantly reduced our initital time to respond to customer escalations, and it's been handling the majority of tickets that fall within the scope of the AI's training.

"Forethough AI"

What do you like best about Forethought AI? The apps ability to suggest relevant text to complete emails. What do you dislike about Forethought AI?

"Handy to Support other Automation"

What do you like best about Forethought AI? I like agatha predict's ability to predict what a case is about before anyone even looks at it personally. It is a super advanced feature I am glad that we are using.

"Love the intent"

What do you like best about Forethought AI? Agatha has great promise and while I would love to use this tool more often, I have found it to be extremely temperamental and glitchy. Our organization runs using a VPN which complicates our ability to use the AI widget. Integration of this tool causes many delays and I am not able to fully experience it's capabilities.

"Forthought is Saving my Metrics!"

What do you like best about Forethought AI? I like how I can access my resources for work without exiting zendesk. Grabbing links for help docs and snippets from our online resource library is much faster without having to load up several web pages.

"The ease of use makes it a no brainer"

What do you like best about Forethought AI? I like that it tries to find solutions to help you first, but sometimes they can be the wrong ones. What do you dislike about Forethought AI?

"Forthought is Saving my Metrics!"

What do you like best about Forethought AI? I like how I can access my resources for work without exiting zendesk. Grabbing links for help docs and snippets from our online resource library is much faster without having to load up several web pages.

"Personal and Understanding Customer Success Representatives who Care About the Relationship"

What do you like best about Forethought AI? Forethought AI has allowed our team to improve case efficiency in multiple ways. The Salesforce plugin ensures we provide customers with the right answer and also allows for ongoing learning among our support reps. The ability to search for past cases, internal AND external knowledge articles, and quickly insert resource links into chats and emails has made Assist Anywhere a must-have for our Customer Support Team.