8.5
Spot Score
Empowering businesses with AI-driven customer service solutions.
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Forethought AI offers custom pricing plan
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Showing 51-60 out of 134
SP
Salim P
11/03/22
"Bumpy at first but definitely worth it in the long run"
What do you like best about Forethought AI? Spent several months using Forethought Assist, and I have to say that it is an excellent and very convenient tool for keeping direct access to your KB (internal and user-facing), as well as easy access to notes and templates. It is an amazing tool that I wish was added by default to Zendesk.
AU
Anonymous User
11/03/22
"Forethought can do better"
What do you like best about Forethought AI? Streamlined the searching of help link/ documents / ticket and can paste exerpts of those directly to your existing ticket What do you dislike about Forethought AI?
AU
Anonymous User
11/03/22
"Forethought AI made our work easier by automating our knowledge base"
What do you like best about Forethought AI? I don't have to memorize what articles we have. It suggests the best solution for the issue at hand. What do you dislike about Forethought AI?
PB
Perry B
11/03/22
"Need to Shift from Startup Mentality to match competitors"
What do you like best about Forethought AI? The people are friendly and cordial, and are appropriately reactive when issues arise. What do you dislike about Forethought AI?
AU
Anonymous User
11/03/22
"Good intention, poor execution"
What do you like best about Forethought AI? I like the intended functionality of the pop up. What do you dislike about Forethought AI?
AU
Anonymous User
11/02/22
"Agents are more effective with 50%+ ticket deflection"
What do you like best about Forethought AI? Forethought's solution is integrated at the very start of the customer experience. It is helping to deflect more than 50% of ticket volume, making sure that agents are far more efficient in handling remaining requests. They also provide tremendous support through the configuration and beyond.
AU
Anonymous User
11/02/22
"Agents are more effective with 50%+ ticket deflection"
What do you like best about Forethought AI? Forethought's solution is integrated at the very start of the customer experience. It is helping to deflect more than 50% of ticket volume, making sure that agents are far more efficient in handling remaining requests. They also provide tremendous support through the configuration and beyond.
TW
Tracy W
11/02/22
"Great Software"
What do you like best about Forethought AI? I like the flexibility of Forethought. You tell them what you want to be solved and they build a model to work for you. What do you dislike about Forethought AI?
TW
Tracy W
11/02/22
"Great Software"
What do you like best about Forethought AI? I like the flexibility of Forethought. You tell them what you want to be solved and they build a model to work for you. What do you dislike about Forethought AI?
AU
Anonymous User
11/02/22
"Great! It is helpful to me"
What do you like best about Forethought AI? It helps me quickly access related cases. I can also access my macros and type in some notes that can be useful for the cae.
