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8.5

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Forethought AI - Help Desk Software

Forethought AI Reviews in April 2025: User Ratings, Pros & Cons

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Forethought AI Reviews & Ratings

Rating Distribution

Excellent

(76)

Very Good

(39)

Good

(16)

Poor

(0)

Terible

(3)

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Showing 41-50 out of 134

EB

Emil B

11/03/22

4 out of 5

"Great help for Customer Support"

What do you like best about Forethought AI? The fact that it learns with the system, it's very helpful for current and future users when suggesting answers for different tasks/queries.

JM

Jean-Philippe M

11/03/22

4 out of 5

"Implement Foretoughts"

What do you like best about Forethought AI? Interface AI engine

DM

Dan M

11/03/22

4 out of 5

"Good tool for speeding up workflows"

What do you like best about Forethought AI? It was pretty smart to determine what I am looking for What do you dislike about Forethought AI?

AU

Anonymous User

11/03/22

4.5 out of 5

"A User-friendly Tool for Ticket Management"

What do you like best about Forethought AI? I like it because it is a user-friendly tool. Since it is integrated with Zendesk, I don't need to open a separate window to check for knowledge base articles or similar tickets related to the issue that I am searching for. Typing keywords in the search engine provides me with the possible answers I need. It speeds up my research time and the good thing about this tool I can mark favorites and put some notes. It's like a one-stop shop.

BH

Bryan H

11/03/22

3 out of 5

"Forethought has been helpful finding quick things in FAQ"

What do you like best about Forethought AI? The reason I like forethought is the quickness you are able to find helpful information. It has helped answer simple questions much easier. You are able to quickly locate information.

CR

Chase R

11/03/22

4 out of 5

"Forethought has some great features but needs work to be outstanding"

What do you like best about Forethought AI? I like how easy it was to implement. Additionally, the UI is user-friendly and has been easy to manage. Through the use of Forethought we seem to have been able to deflect a significant number of simple tickets from our support desk.

KK

Kyriakos K

11/03/22

4 out of 5

"A very intuitive software for customer support teams"

What do you like best about Forethought AI? I love that I can search for past cases, help centre articles and other documents instantly. What do you dislike about Forethought AI?

AU

Anonymous User

11/03/22

3 out of 5

"Forethought Review"

What do you like best about Forethought AI? We've loved how involved everyone on the Forethought team has been in answering questions, implementation, demonstrations, etc. If we ever have a concern or question, I can get full support from their team.

BS

Bojan S

11/03/22

4 out of 5

"Great AI-powered customer service"

What do you like best about Forethought AI? Learns really fast and provides accurate answers. What do you dislike about Forethought AI?

KR

Kevin R

11/03/22

4 out of 5

"Easy to access"

What do you like best about Forethought AI? Easy to use and fast load all information What do you dislike about Forethought AI?