Forethought AI Reviews in April 2025: User Ratings, Pros & Cons

"Comprehensive and agile"

What do you like best about Forethought AI? We are using Assist, Solve widget and Solve email, their AI works of course well and helps reduce both tickets opened to our support and the handling time, we also improved the ratio of tickets <> monthly active users

"Forethought is very helpful in knowledge check and it facilitate working on the tickets."

What do you like best about Forethought AI? The most useful part is you can keep your notes there. It also shows the same tickets. What do you dislike about Forethought AI?

"Forethought AI has greatly assisted with training as a new employee"

What do you like best about Forethought AI? I love the feature to include your own macros. I also use the search for past tickets in Zendesk quite often. As a new employee, both of these features have greatly helped me learn how to answer specific questions I do not know the answer to, along with creating my own macros with the correct answer for a later date.

"Dedicated, hardworking earn your business and trust staff!"

What do you like best about Forethought AI? I like that managing AI workflows in multiple languages is incredibly simple with the click of a button and if a copy change is needed on one workflow you don't have to edit it on all the languages you support because Forethought translates it using their own translator. If for some reason their translator misses the mark you can simply edit the statement without having to clone, rebuild or rework the entire workflow.

"Very friendly tool to access variety of information at once. I found this tool very useful. Thanks!"

What do you like best about Forethought AI? It is very simple to access a variety of information at once, Time saving, and Provides quick resolution to issues and problems. People-friendly AI tool that I would be very happy to share with others!

"It's overall a great tool, but the autofill feature when typing has caused some major issues"

What do you like best about Forethought AI? The Quick hyperlinks! Especially when in a live chat environment, it's nice to have things ready to go. The notes tab and favorites have been great additions as well.

"Very friendly tool to access variety of information at once. I found this tool very useful. Thanks!"

What do you like best about Forethought AI? It is very simple to access a variety of information at once, Time saving, and Provides quick resolution to issues and problems. People-friendly AI tool that I would be very happy to share with others!

"Forethought has been a valuable tool for our business"

What do you like best about Forethought AI? It is easy to use. It helps us streamline our workflows and improve customer response times. The team is also always improving the tool.

"Quick and reliable search"

What do you like best about Forethought AI? Cross-platform searching is super useful when you want to find out more about a particular key word, but do not know exactly where to find that information!!!!!!!!

"Forethought AI has greatly assisted with training as a new employee"

What do you like best about Forethought AI? I love the feature to include your own macros. I also use the search for past tickets in Zendesk quite often. As a new employee, both of these features have greatly helped me learn how to answer specific questions I do not know the answer to, along with creating my own macros with the correct answer for a later date.