Forethought AI Reviews in April 2025: User Ratings, Pros & Cons

"Not a bad tool"

What do you like best about Forethought AI? I do like that Forethought is able to anticipate and assist with data entry and things of that nature, but I will say it works best when introduced at the start of a workflow as opposed to picking it up brand new and fitting it in.

"Awesome product for Ticket Management"

What do you like best about Forethought AI? Forethought triage and assist model has made our ticket management a lot more manageable because Zendesk triggers and automation can only do so much. Forethought with its AI machine learning studies our customers interaction and picks out the key words to properly triage our tickets in the right queue so our agents can get to them faster.

"Great AI, has reduced tickets greatly"

What do you like best about Forethought AI? Automatically suggests help center articles that reduces the number of tickets our team needs to answer. What do you dislike about Forethought AI?

"I have not been able to find a purpose"

What do you like best about Forethought AI? The UI is slick and its unobtrusive on SalesForce (where I use it) What do you dislike about Forethought AI?

"Supportive and Customized Support"

What do you like best about Forethought AI? It has been great to see the product evolve. Specifically, I feel as though, as a customer, the product team is listening to and (most importantly) applying feedback that we provide.

"Agatha (Forethought AI) has allowed our team faster access to information for our Customer!"

What do you like best about Forethought AI? Ease of use! Agatha is always there within Zendesk and quickly serves up information for our agents to more efficiently assist our customers and has cut down our time in responding significantly.

"Great resource for quick email response"

What do you like best about Forethought AI? Auto complete and links to related cases, support articles and template responses What do you dislike about Forethought AI?

"A great solution to empower your community to self-serve"

What do you like best about Forethought AI? Their customer success is super helpful in getting the most out of the product. I love that it's customizable to our liking with their partnership. The algorithm learns and grows with our business, which helps us to refine our experience continually.

"A great solution to empower your community to self-serve"

What do you like best about Forethought AI? Their customer success is super helpful in getting the most out of the product. I love that it's customizable to our liking with their partnership. The algorithm learns and grows with our business, which helps us to refine our experience continually.

"Great resource for quick email response"

What do you like best about Forethought AI? Auto complete and links to related cases, support articles and template responses What do you dislike about Forethought AI?