Forethought AI Reviews in April 2025: User Ratings, Pros & Cons

"I like how customizable it is so we can relate it to our specific customer base"

What do you like best about Forethought AI? I like that we can name the chatbot and give it a specific icon What do you dislike about Forethought AI?

"Redundant for Some Purposes"

What do you like best about Forethought AI? It is nice to have the extra window where articles and information can be found, and it is nice that the window can be be minimized an moved around the screen to a more convenient location.

"Great partner"

What do you like best about Forethought AI? I love the attentiveness of our CSM and the overall investment that Forethought puts into our relationship (weekly syncs, reliable updates, knowledgeable team members)

"Great platform!"

What do you like best about Forethought AI? Deflection rate for most bots is over 40%! What do you dislike about Forethought AI?

"Useful tool with great account management"

What do you like best about Forethought AI? The account rep, Zach, we've worked with has been stellar, going above and beyond to provide excellent support to my team. Forethought has also significantly reduced our initital time to respond to customer escalations, and it's been handling the majority of tickets that fall within the scope of the AI's training.

"Great Implementation Process"

What do you like best about Forethought AI? We're a newer client, but our implementation process has been great! Our CSM has been great in setting expectations, letting us know what will be required of us, and working with us on steps/processes we may not fully understand. They have also provided us with "workbooks" that allow us to understand what elements will be utilized in the tools we're implementing.

"Forethought has amazing business solutions and even more amazing people who support them."

What do you like best about Forethought AI? The constant innovation, willingness to think outside the box and a team of people who truly want to partner and find answers to business problems.

"Niche use cases"

What do you like best about Forethought AI? That we are offered weekly customer support What do you dislike about Forethought AI?

"Great partner"

What do you like best about Forethought AI? I love the attentiveness of our CSM and the overall investment that Forethought puts into our relationship (weekly syncs, reliable updates, knowledgeable team members)

"Great AI, has reduced tickets greatly"

What do you like best about Forethought AI? Automatically suggests help center articles that reduces the number of tickets our team needs to answer. What do you dislike about Forethought AI?