Forethought AI Reviews in January 2025: User Ratings, Pros & Cons

"Responsive AI tool for support solutions"

What do you like best about Forethought AI? The support team is responsive to requests and willing to help with implementation. The product is easy for end users to adopt which increases the value and ROI of the tool.

Absolutely unhelpful AI chatbots

Absolutely unhelpful AI chatbots. The bane of my existence. Does nothing but give the most unhelpful "advice". Goes in circles with it's "help" getting you nowhere, while being a barrier for reaching actual humans who could understand your questions within seconds.

"Forethought Assist user"

What do you like best about Forethought AI? I use forethought assist as a support agent. I think its great that its learning as I am working to try to learn what the best responses would be.

"Great product, amazing team!"

What do you like best about Forethought AI? Forethought has amazing products at competitive pricing. What makes them far better than any other supplier I've worked with is their amazing team. Their team puts so much time and care into making sure your experience is a successful one. Comparing them to any other vendor I've dealt with they're in another category altogether with the support and they provide.

"Great product, amazing team!"

What do you like best about Forethought AI? Forethought has amazing products at competitive pricing. What makes them far better than any other supplier I've worked with is their amazing team. Their team puts so much time and care into making sure your experience is a successful one. Comparing them to any other vendor I've dealt with they're in another category altogether with the support and they provide.

"Excellent AI"

What do you like best about Forethought AI? It is a relatively straightforward implementation, and it is easy to begin seeing your ROI right out of the gates. They seem to be the only AI company that focuses on how to help agents self-serve as well as customers.

"Impressive Product and Exciting possibilities"

What do you like best about Forethought AI? Great product that really seems to understand how to bring value to Support Teams. The different products all fit different needs and do so in creative and exciting ways

"Customer Support Team Lead"

What do you like best about Forethought AI? I like the AI capabilities of this product. What I like the most is how it learns our database and combines everything in one place. At the same time notes are really useful too.

"Customer Support Team Lead"

What do you like best about Forethought AI? I like the AI capabilities of this product. What I like the most is how it learns our database and combines everything in one place. At the same time notes are really useful too.

"Very good tool to use when handling lots of cases daily"

What do you like best about Forethought AI? It's very handy, you can really quick access similar cases from the widget based on the AI functionality, you can also integrate it with Jira and Knowledge articles so it will pull information from them as well if necessary.