Flexport Reviews in January 2025: User Ratings, Pros & Cons

Great transportation solution for small businesses who export goods. Great customer service!

Describe the project or task the provider helped with: Booking shipments from factories in China to ship to warehouse in Denver. What do you like best? Super user friendly, great visibility into shipments and great customer service. Having a dedicated team for our account is wonderful because we can get questions answered very quickly and the team is super responsive. The quote functionality is also great because we can get a firm quote to help when pricing our products that ...

Great for every level of entrepreneur

Describe the project or task the provider helped with: Our company used flexport multiple times a week to ship products from China to the USA. What do you like best? they are extremely helpful and knowledgeable and willing to communicate with you and explain what you don't know. I was through in the mix without any training in this department, and Flexport has been exceptionally patient and informative in their responses. What do you dislike? There's not too much to ...

Great Service and Response Times

What do you like best? They are easy to work with. Great communication. Easy quotes. What do you dislike? Service can be expensive but it’s all inclusive. What problems are you solving with the provider? What benefits have you realized? They are our number one freight forwarder for China Imports. They handle door to port to port to door. They do it all.

Not for small business owners

Not for small business owners. Put it on your website that you only want large companies. Save everyone some time.

Very poor customer service

Very poor customer service. Not a good option for small business and unlikely to utilize them as we scale due to rude CS interactions.

Better Option Must be Out There

I have used them many times. Things were much better when they took different shipping options/vendors. But with them trying to take the whole shipping chain in house, their delivery times are awful.The dashboard is easy and customer service is pretty good, but there logistics/warehouse is a 1 star at best.

Bad experience...

I was keen to use this freight forwarder after I could see that they had made an effort to build a decent platform where I could track and monitor my shipment.However, I don't recommend them at all. Anyone who has shipped from China will know how frustrating the process is. This forwarder was late at every stage and when my goods arrived in the US, there were SO many delays. Also there are many hidden costs which is probably why I felt the quote was so low in the first place. They simply ...

Flexport - Bait & Switch price and service once account established

I switched to Flexport after being sold on their innovative interface. The initial service and pricing was good for our first couple of containers however it was quickly downgraded after 6 months of continued service. After pricing began to drastically change for the worse we were switched to different service reps/teams with less experience than the previous. In addition to the poor service was the constant headache of fighting illegitimate charges on every invoice. Flexport constantly ...

Simply atrocious, avoid at all costs!

A horrendous organisation claiming to transform an archaic industry by automating the process. They in fact manage quite the opposite. We trialled them across 20 or so shipments after being chased by their sales team.In almost every instance there were delays, errors, additional charges, problems, endless admin changes etc. It has been exhausting.Far from relieving us of our work load, they have added to it tenfold, and to that of our suppliers. Their inland charges in Asia are so expensive ...

Bait and switch pricing

Bait and switch pricing, they give you a nice low quote up front then double your invoice when it comes time to pay. From $1700 quote to almost $3200 invoice!