8.7
Spot Score
Streamline international shipping with ease.
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Flexport offers custom pricing plan
Flexport has solidified itself as a transformative player in the logistics and freight-forwarding industry, drawing consistent praise for its user-friendly platform, exceptional customer service, and innovative end-to-end solutions. The platform stands out for its real-time shipment tracking, detailed analytics, and transparency, which allow businesses to ...Read more
Exceptional customer service with a dedicated and responsive team, often praised for going above and beyond in resolving issues.
User-friendly portal with real-time tracking, shipment visibility, and robust analytics tools that streamline logistics operations.
Transparent communication and frequent updates, making it easier to manage shipments and delivery schedules proactively.
Comprehensive solutions for both B2B and D2C fulfillment, including tailored reports and tracking down to SKU levels.
Higher pricing compared to traditional freight forwarders, which may deter budget-conscious customers, especially small businesses.
Reports of unanticipated additional charges and "bait-and-switch" pricing experiences that frustrated some users.
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Showing 11-20 out of 57
HL
Helle Luijpen
08/24/23
Very helpfull
Very helpfull, always stand-by and excellent performance
LP
Lindsey Price Criswell
08/22/23
Flexport revolutionized our visibility
We truly appreciate the service Flexport provides. The dashboard and real-time visibility we have on our shipments, at each stage, is critically (and valuably) different from any other logistics provider we've worked with, allowing us to better forecast and communicate. Our account owners are attentive and continuously work to understand our needs. I highly recommend Flexport.
CL
Cris Luca Borzani
08/22/23
A Model of Customer Satisfaction
My experience with Flexport and the Dallas team is nothing short of exceptional. Their dedication to efficiency, transparent communication, technological innovation, personalized solutions, customer-centricity, and global reach collectively make them a force to be reckoned with in the logistics and freight forwarding domain. If Importers are seeking a partner that is focused on their success and will go above and beyond to ensure your shipments arrive timely and smoothly, Flexport should ...
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FX
Fairy Xu
08/22/23
Great account service
We work primarily with the Flexport team in the U.S., and our account manager Ross has not only provided us with guidance with his expertise but also always go above and beyond with our requests and questions.
J
Jason
08/21/23
Very prompt responses from the team and…
Very prompt responses from the team and everyone has been extremely pleasant to work with.
RU
Ramakrishna U H
08/21/23
Flexport -very competent, professional & helpful
1) The team members are very competent, helpful and courteous. 2. The Flexport webpage for partners is very easy to navigate & comprehensive. It accommodates right from request for quote (RFQ) and we can track until consignment delivery. 3. It also accommodates complete history of all our shipments till date. Further to the above points, while we were looking for logistics partners for shipping to Ukraine during the war period, most of the logistics companies were not ready to take-up such ...
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GF
Guzmán Fernández
08/21/23
Great platform and customer experience.
Flexport's platform is probably the best in the industry and makes the whole process easier providing great visibility. In addition, our account rep is always available in case we need additional support. Definietly a great partner to support our growth.
ML
Mark Liu
08/21/23
Great 3 yrs Experiences with Flexport
I have been "partner" with Flexport for 3 years, since 2020 the good year to 2021/22 the "shipment crisis". 3 years honestly was not a long timeframe, but with the shipment crisis, 3 years have become a decay of great experiences with good and bad memories with forwarders and carriers. With Flexport team during shipment crisis, most are good experiences, as your team know well what we are our priorities and needs. We did see real work done and changes happened in Flexport, your team is able ...
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Z
zachm
08/20/23
Great communication and transparency.
Date of experience: August 21, 2023
CR
Cynthia Roney
08/20/23
Excellent Platform and even better customer service
The platform and the ease of use, it's very easy to book a shipment, and the steps are very thorough, if you need help, there are so many people willing to help you with any questions.
