Flexport Reviews in January 2025: User Ratings, Pros & Cons

I strongly disagree with these negative reviews.

Before I used Flexport, I was working with logistics companies thru email. That was a nightmare.I normally don't write reviews, but I feel like most of these negative reviews are unwarranted.The bait+switch complaints are from people new to forwarding. What Flexport does is quote people for their service which stays the same.The 'additional' charge added to the invoice is customs and duties, which they have to charge at the time the products arrive at the receiving port because those fees ...

Fast and Great Services

Describe the project or task the provider helped with: Shipping 500 + containers from Asia to US What do you like best? Very easy to get access all the information in real-time from the portal website. Different kind of Built-in KPI reports and easy to analysis What do you dislike? Everything is smooth and they are keep improve and expand the extra services like warehouse and consolidation services in Asia. What problems are you solving with the provider? What ...

Supply Chain & Logistics Director

Describe the project or task the provider helped with: Start-ups don't have the luxury of large, dedicated teams to manage logistics. We needed an end-to-end sollution that could streamline communication and workflows - effectively outsourcing freight management - so we could focus resources on business growth and optimization. Flexport did just that. What do you like best? When shipping to and from multiple locations around the world, communication is critical. Flexport's portal ...

Freight Forwarding finally in the 21st Century

Describe the project or task the provider helped with: In transit inventory reporting What do you like best? Easy online booking process for the shipper/ supplier and no delays once bookings are requested from the supplier. What do you dislike? So far there seems to be nothing to dislike. What problems are you solving with the provider? What benefits have you realized? The constant delays after the shipper would request a booking. Being able to easily pull inventory ...

Great service

Describe the project or task the provider helped with: Best service and support What do you like best? I can track shipments real-time and it's very supportive What do you dislike? Sometimes hard to talk to the representative. Recommendations to others considering the provider: I highly recommend this company!! It's the best service ever! What problems are you solving with the provider? What benefits have you realized? If we have late shipments then they ...

Amazing portal - one stop shop for imports

Describe the project or task the provider helped with: Importing 200+ containers a year. What do you like best? Their portal is what sets them apart from their competitors. No portal comes close in terms of functionality and ease of use. What do you dislike? It can be slightly more expensive than its competitors but the value it offers offsets the price difference. Recommendations to others considering the provider: If your budget allows, I would definitely ...

Great Company - Makes Shipping Way Easier

Love Flexport. They streamlined our entire logistics operations. Now everything is in one place and easily searchable. Would highly recommend Flexport.

Flexport Review

What do you like best? Flexport has a simple and instinctive dashboard. It empowers speed of conveyance and steady correspondence between our group. Realizing that I can connect with anybody all through my transportation procedure is very consoling. What do you dislike? Administration can be costly however the convenience and furthermore the correspondence makes the cost justified, despite all the trouble. Recommendations to others considering the provider: I recommend ...

An awesome platform with a committed team

What do you like best? The simple interface and access to a dedicated team. Knowing that I can reach out to anyone throughout my shipping process is very re-assuring. What do you dislike? As a rapidly growing service, they seem to have a few growing pains. But all in all, things seem to be very smooth. Recommendations to others considering the provider: In the outdated world of overseas logistics, Flexport is a breath of fresh air. What problems are you solving with the ...

Flexport has given me a great experience!

What do you like best? The dashboard, speed of delivery and constant communication between myself and every on their team. What do you dislike? Cost of shipping quote is at times higher than others, but the ease of use and also the communication makes the cost worth it depending on what and where you are shipping. What problems are you solving with the provider? What benefits have you realized? Instead of shipping from China with a Freight Forwarder, I am able to coordinate ...