FixMe.IT

Easy to use, never any issues

What do you like best? Unattended access is very convenient - can work on issues during off peak hours. What do you dislike? It periodically times you out, and takes some wait period to get back in. What problems are you solving with the product? What benefits have you realized? Everything remote access. Benefits are not having to pay for travel or off site technicians.

Great product and value

What do you like best? I tried several remote access software packages before hearing about FixMe.IT from a colleague. The software works great and is more fully featured than some of the competitors more expensive products. I highly recommend it. What do you dislike? Nothing I can think of to dislike at the moment. I would like to see support for Android devices in the future. Recommendations to others considering the product: Reliable, quality product at a reasonable ...

outstanding

What do you like best? I can have one host (me) and a few CONCURRENT users. Im a teacher so that feature in this crisis is much valued ( I teach mainly programming.) . These guys at Fixme are performing a social service - THANKS! Reliable. No breakdowns. I'd be a bit lost for superlatives. What do you dislike? The name :-) Fixme doesn't do justice. Its capability is far beyond offering tech support. What problems are you solving with the product? What benefits have ...

IT Manager

What do you like best? How fast i can connect to each machine, the unattended section is far more superior than log me in What do you dislike? Dislike nothing, its better than joinme.com Recommendations to others considering the product: You have to try it, its fast and easy to use What problems are you solving with the product? What benefits have you realized? All IT related issues. I can work on multiple computers at the same time.

Easy to use, and easy to get people you're supporting to use.

What do you like best? The most helpful thing about fixme.it is the convenience of sending customers to a simple website, and after running a small app, they provide you with a 6 digit passcode and you're off. Also, unattended access is a very useful feature. What do you dislike? Occasionally, if your client who you are supporting has multiple monitors, it can get confusing switching between them, as monitor 1 and 2 aren't always the left and right ones respectively. ...

Great software for remote management

What do you like best? Ease of application use and software interface What do you dislike? Cannot lock end-user's mouse / keyboard while in a support session Recommendations to others considering the product: I recommend it. What problems are you solving with the product? What benefits have you realized? Reduced on-premise support needs tremendously (less travel time / cost)

Remote Support and Screen Share

What do you like best? FixMe.IT is easy and reliable. My customers can easily get to the site and access their code for me, no matter their skill levels. It is flexible to the type of screen share that you need and has been a game changer for helping me give support my software. What do you dislike? I haven't had any issues that aren't expected due to low internet connectivity. What problems are you solving with the product? What benefits have you realized? I can help a ...

Quick and easy setup, great for mobile techs and contractual support.

What do you like best? I like the fact that I can setup unattended access and keep them all organized and it syncs whether I am at the office or on the go. What do you dislike? The way I use the support I regularly click the wrong button because the drop downs are hover over menus instead of click menus. ¯\_(ツ)_/¯ That is the worst issue I have and it really isn't the software's fault. What problems are you solving with the product? What benefits have you realized? ...

Well setup support software

What do you like best? Nice and easy system. Easy for my clients to install, simple remote access What do you dislike? Not Mac/Apple/Android/linux based systems, products support yet (would be amazing if it supports multi os) What problems are you solving with the product? What benefits have you realized? Software issues, user issues, backup monitoring, system support, patching systems and many more

Works great at a great price.

What do you like best? It does everything I need. Remote control. Unattended access. File transfer. And it is so easy to use and set up. What do you dislike? I can't think of any downsides from my experience using it. Recommendations to others considering the product: Worth looking into. What problems are you solving with the product? What benefits have you realized? Remote desktop support for my customers.