FIVE CRM Reviews in March 2025: User Ratings, Pros & Cons

Thank you Jon and FiveCRM!

Jon, I don’t think that I tell you this often enough…. I wanted to take this time to thank you for working so closely with our organization! I have been with this company going on 12 years now. I’ve had many many experiences in the deployment of new systems and technology upgrades over the years. Some good and some not so good….as you could imagine. I must say Jon, you have been an incredible resource and a great partner through this project. Your knowledge and professionalism is truly ...

Excellent Customer Service

We have received excellent customer service from Five CRM. They are extremely prompt in their response and have always been very helpful with any issues raised.

Great Start with FIVE CRM

We are still quite new to FIVE CRM, but I am very pleased with their accessibility and professionalism and unlike almost all other experiences with CRMs and other Software Application providers, I really appreciate the personable approach take. The support team have been fantastic and a particular shout out to Harriet! Yes, we have a few teething issues as we try to customise the system for our own requirements, but all in all, the experience is very good and I would certainly recommend ...

Great customer service.

Five CRM have great customer service. It is extremely personable and friendly, not something you usually get in this age of outsourced call centres!

Fantastic Customer Support Team

I communicate with Customer Support frequently and can honestly say they are an amazing team of professionals. Each member is helpful, patient and extremely knowledgeable in their role and nothing is too much trouble for them. I could try the patience of a saint yet their enthusiasm is unwavering. I can't complement them enough!!

I often chat with Five support and …

I often chat with Five support and always get help quickly.

Support and Customer Service

Recently I called in with a problem regarding our database as there had been a corruption of data and the team at FiveCRM were very helpful. It's always hard to explain the problem when you aren't an expert and the team there are very good at understanding your problem and looking for a solution. I also must mention Trudy from their customer services who called to make sure everything went well and helped reconnect me with the support team when we had a few other problems.

Thrilled with FIVECRM

I have been completely impressed with FIVECRM! We transitioned over this past year and it has been a game changer for us. Brad is amazing! We have had some pretty custom requirements to get things up and running and with each db, we have additional changes/updates. Brad thinks outside the box and helps come up with solutions that will work for our team. He is great and explaining and coaching me through how to do it but also there to help support whenever needed. I could not be happier!!!

Excellent product, even better customer support.

By far the easiest company I have ever worked with. The product speaks for itself, but the support is what sets them apart. If you're looking for a product with great and relevant features that you can customize to your exact standards and you want want the necessary support to implement the software so it works, you're in the right place. Try to get Jon as your support guy. Happy to be a reference if you need convincing.

Brad has done an amazing job!

Brad has done an amazing job! From everything that I have heard, ACT is a very difficult platform to extract data from, and Brad was able to get it done. He has been extremely quick to address any questions/concerns and built a database that performs more functions than I would have ever imagined possible. It's refreshing to work with a company that has technical support that understands their product like Brad does!