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FireHydrant - Incident Management Software

FireHydrant Reviews in January 2025: User Ratings, Pros & Cons

Effortlessly extinguish chaos with FireHydrant.

4.8

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FireHydrant offers custom pricing plan

FireHydrant Reviews & Ratings

4.8

Excellent

Based on 5 ratings & 47 reviews

Rating Distribution

Excellent

(32)

Very Good

(12)

Good

(3)

Poor

(0)

Terible

(0)

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Showing 29-35 out of 47

SM

Shane M

06/22/22

4.5 out of 5

"Robust & flexible Incident Response tool"

What do you like best about FireHydrant? FireHydrant is a flexible platform that allows you to tailor the tool to your company's processes and incident response expectations. It also enables incident responders to use the tool how they like to work. Like to work fully out of Slack or some other chat/collaboration tool, FireHydrant integrates and lets you open/update/resolve incidents without having to leave where the incident response action is happening. But if you would rather work from a ...

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VG

Veronika G

06/21/22

5 out of 5

"FireHydrant, a tool that facilitates incident response"

What do you like best about FireHydrant? FireHydrant's runbooks make incident response simple, the ability to automate the creation of slack channels, zoom bridges and reminders makes it easy to orchestrate for all roles. Task Lists is another feature that helps make the job easier when you are in a stressful situation, as you can follow it and ensure you are not missing any important task during the incident. What do you dislike about FireHydrant? Before saying that there is something I ...

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GM

Gandhi M N K

06/17/22

5 out of 5

"One Stop Shop for Incident Management"

What do you like best about FireHydrant? The integrations are a game changer. The tool pretty much can talk to every other tool out there. The FH team has created a one-stop shop for incident management. What do you dislike about FireHydrant? The UI can be a bit better. At the moment everything seems to be available and is kind of scattered all over the place. Sequencing and organizing with time will do wonders. What problems is FireHydrant solving and how is that benefiting you? Incident ...

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MH

Mike H

01/20/22

5 out of 5

"A great tool that should be part of any SaaS company's platform."

What do you like best about FireHydrant? FireHydrant is an easy-to-use tool with fantastic integrations that streamlines incident management and communication flow. It has helped our teams learn from incidents through its retrospective features and build trust with our stakeholders when issues arise. What do you dislike about FireHydrant? It's still a new product, and I'm looking forward to the improvements with ownership and analytics. What problems is FireHydrant solving and how is that ...

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GN

Glenn N

07/22/21

5 out of 5

"Fairly positive, some bumps along the way"

What do you like best about FireHydrant? The Slack integration is excellent, especially now that it's shortened to `/fh`. It's much more conducive to use. The automated reports on the retro are also excellent. What do you dislike about FireHydrant? Once the retro for an issue is published, you can't un-publish it to correct any errors or add items. Adding the ability to un-publish or amend a retro would make it so you can solicit feedback async, as well as allow better collaboration with ...

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AW

Adam W

07/20/21

5 out of 5

"Streamlined our incident response patterns"

What do you like best about FireHydrant? FireHydrant runbooks! Runbooks allow me to tailor my incident response to cover various scenarios like internal incidents. It's not opinionated, so I don't have to follow what FireHydrant wants me to do. Instead, I have been able to incorporate my working processes and align them with a tool. Runbooks have also allowed me to introduce new processes over time, which has helped with improving my incident response work. After runbooks, being able to ...

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AU

Anonymous User

07/20/21

4.5 out of 5

"Flexible, powerful product that keeps getting better"

What do you like best about FireHydrant? Firehydrant Runbooks make orchestrating incident response intuitive - it's simple to construct complicated, multi-layer responses quickly. On top of this, the support from the Firehydrant team is superb - they're fast, knowledgeable, and always willing to take input on how to improve the product. What do you dislike about FireHydrant? There's little to dislike about the product or the people supporting and developing it! That said, there are a couple ...

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