FireHydrant Reviews in January 2025: User Ratings, Pros & Cons

"The perfect product for efficient incident management"

What do you like best about FireHydrant? The slack integration is perfect for smooth incident management, alerting the necessary staff when an incident occurs and creating a channel to contain important information. What do you dislike about FireHydrant? I can't think of a single fault or improvement I would make to the service, it serves its purpose very well. What problems is FireHydrant solving and how is that benefiting you? FireHydrant allows for super fast paging, which provides the ...

"Incident management platforms and the perspective"

What do you like best about FireHydrant? It guides and helps to manage the incident process. Pretty fast to go from zero to hero with the platform. Supports some industry best practices like terraform, RCA's, Runbooks ect .... What do you dislike about FireHydrant? Seems to support github.com better than other platforms like gitlab.com or bitbucket. What problems is FireHydrant solving and how is that benefiting you? As a Site Reliability Engineer, it helps to guide incidents in a managed ...

"Makes dealing with critical time-sensitive incidents more efficient and less stressful."

What do you like best about FireHydrant? Automating all the tasks of dealing with Critical time-sensitive incidents. FireHydrant makes my job easier with runbooks which automates all the tasks I need to successfully create and handle critical incidents. It reduced the time I spent before by half! I can also do everything via slack! What do you dislike about FireHydrant? I dislike that they don't have a mobile app on iOS. Having a FireHydrant app to monitor what's going on via mobile app can ...

"Intuitive, quick and a great supporting staff"

What do you like best about FireHydrant? We're getting exactly what we expected from this tool, and the fantastic people at FireHydrant are developing new features based on our feedback. The platform is extremely intuitive. It takes almost no time to train people on how to use it. What do you dislike about FireHydrant? It is very hard to find a lot of faults or things to improve. Overall our experience so far has been amazing. The team is working very hard to please us and fulfill our ...

"Automation of Incident Management"

What do you like best about FireHydrant? I manage a 24x7x365 engineering team, charted with monitoring, responding and initiation of Incident Management processes. Consistency is key to our success. FireHydrant has brought my team to a higher level of execution, consistency and excellence. The workflow and integration scope of FireHydrant was a force multiplier for Avalara. What do you dislike about FireHydrant? Until recently, we didn't have the capability to manage access to runbooks. in ...

"Great product that helps easing in incident handling processes"

What do you like best about FireHydrant? FireHydrant integrates with major applications, allowing us to keep communicating in Slack and Zoom, and helps us facilitate better processes when handling incidents What do you dislike about FireHydrant? I'd like more integrations with ticketing systems. We use Linear app and there is still no integration to the product. JIRA is supported though What problems is FireHydrant solving and how is that benefiting you? We lack a standard process that ...

"It is more than just incident management"

What do you like best about FireHydrant? Flexible and powerful, with integrations that matter, made for people who care about incident management What do you dislike about FireHydrant? Terraform integration is still pending some resource types; documentation and validation can be improved What problems is FireHydrant solving and how is that benefiting you? Teams can let FireHydrant support them as they do what matters the most: investigate and solve incidents. It provides clear and relevant ...

"Incident Management Made Easy"

What do you like best about FireHydrant? Tons of integrations (we use PagerDuty, Jira, Slack, Meet and More) and easy-to-configure runbooks made onboarding teams to FireHydrant a breeze. What do you dislike about FireHydrant? Nothing major to speak to here, the staff have been wonderful to work with and our users are glad to have the tooling to support our internal expectations. What problems is FireHydrant solving and how is that benefiting you? FireHydrant is reducing the burden on our ...

"Devs like it! Ops use it!"

What do you like best about FireHydrant? It's helping us to re-imagine incident communication and bring compassion to failure. Documentation is good. API is intuitive. Integrations are painless, and best of all, it's not prescriptive! What do you dislike about FireHydrant? I dislike that I haven't had the time to explore all of its features. Jokes aside, I haven't found much fault yet with Firehydrant. Perhaps the one minor challenge for us to overcome is more of an internal thing - ...

"FireHydrant- Amazing Incident Management Tool"

What do you like best about FireHydrant? FireHydrant has great automation when it comes to incident management. I never used a tool that meet all my expectations. It is a perfect example of what all Incident Managers should use at their company. In addition, the customer success managers go above and beyond to help a user when in need of assistance and provide good documentation for the latest updates. The UI is very friendly. FireHydrant has come a long way, and I am sure they will meet ...