FireHydrant Reviews in January 2025: User Ratings, Pros & Cons

"Happy to see that the company migrated to FireHydrant"

What do you like best about FireHydrant? Its integration with Slack is well done. I can participate on incidents without actually opening the FH site. What do you dislike about FireHydrant? I can't find a way to subscribe to specific incidents (being notified) or to customize a dashboard for my personal interest. What problems is FireHydrant solving and how is that benefiting you? Being notified on time about incidents affecting my team and products

"Good management tool"

What do you like best about FireHydrant? Integration with Slack and ease of navigation made it a good tool for everyday use. Also ease of team management and good pricing structure made us consider it for everyday use. What do you dislike about FireHydrant? Sometimes notifications or integrations get too noisy, there is tons of information and notifications and it's hard to get the right amount of infromation/output from it What problems is FireHydrant solving and how is that benefiting ...

"Straightforward and good incident automation tool"

What do you like best about FireHydrant? The automation and the simple way to interact with it. It is helpful to have so many things done out of the box for us when managing incidents so we can focus on what matters the most. What do you dislike about FireHydrant? Sometimes we need to perform actions that are not that clear and could cost us a little bit more time to find the correct tool/functionality to use. Besides that it is great. What problems is FireHydrant solving and how is that ...

"A reliable right hand for those critical moments"

What do you like best about FireHydrant? How firehydrant does all the things you need it to do, whilst getting out of your way at the same time, allowing you to focus on the matter at hand. What do you dislike about FireHydrant? Personally I like opinionated tools, and so I would enjoy a bit more guidance from the tool. What problems is FireHydrant solving and how is that benefiting you? It's allowing me to communicate well with my team whilst I'm actively fire fighting, rather than having ...

"Still trying it out. Larger implementation next quarter, but so far sounds promising."

What do you like best about FireHydrant? We're in need of an incident status page (not sure if this will be internal/external, but our current communication is mostly via slack) Initially, we thought about uptime as using API calls to test specific flows in our system. Firehydrant makes sense b/c we can categorize incidents via specific services. This will give us a clearer picture of the uptime across our system. Haven't tried the incident response, but it looks promising. Incidence ...

"Great incident management tool to use alongside Slack"

What do you like best about FireHydrant? Integration with Slack is great and makes it easy to work on the incident and create post-incident reviews, as it saves the vital information discussed with a star emoji reaction. What do you dislike about FireHydrant? Haven't found any yet. I am new to FireHydrant and have only come to know about it through incident management trainings and observing it in chats created during incident management by peers. What problems is FireHydrant solving and ...

"Helped streamline our incident management process"

What do you like best about FireHydrant? FireHydrant is easy to use and understand, even for incident responders What do you dislike about FireHydrant? Licensing model compels orgs to restrict number of seats which can limit some of the functionality if you dont have a user account. It would be great if it were based on some form of usage, like the # of incidents. What problems is FireHydrant solving and how is that benefiting you? Helps responding and documenting incidents, as well as ...

"Everything you need for an incident"

What do you like best about FireHydrant? The command centre is pretty thorough. Everything for the incident is in one place What do you dislike about FireHydrant? There is a lot going on in the command centre, but things can be hard to find. It would be nice to breakdown the navigation into sections What problems is FireHydrant solving and how is that benefiting you? Orchestrating & automating incident management. It benefits me by making sure that I follow protocol

"Pretty good incidents automation"

What do you like best about FireHydrant? Nice PagerDuty integration. Runbooks are easy to configure. What do you dislike about FireHydrant? Slack bot is spammy and lacks configuration options. What problems is FireHydrant solving and how is that benefiting you? We have a fairly complex incident management, and FireHydrant helps a lot with going through the workflow and not miss deadlines.

"Excellent incident orchestration product, developing quicky"

What do you like best about FireHydrant? Powerful integrations with the most popular alerting platforms. Very easy to create complex response runbooks to address multiple different needs. Excellent response and engagement from customer support and development teams. What do you dislike about FireHydrant? The development pace is almost at breakneck speed! We occasionally run into issues where pre-existing functionality breaks or does not work as expected as a result of newly introduced ...