Fin Analytics Reviews in January 2025: User Ratings, Pros & Cons

"Optimize the process efficiency"

What do you like best about Fin? Best process mining software to help with the process gaps and analytics. It has detailed dashboards to explain the agent performance matrix. It helps in managing project costing. What do you dislike about Fin? There are not major reasons to dislike as it is highly recommended for delivery. It is bit expensive and it needs training for the new user to start using and get accustomed to it. What problems is Fin solving and how is that benefiting you? Fin is a ...

"Very resource intensive, error filled, and frequently broken."

What do you like best about Fin? FIN is really good at helping identify agent work habits when it works. It's nice being able to look back into previous weeks to see what occurred. What do you dislike about Fin? 1. The playback is often buggy. There are lots of moments where the playback skips or freezes. 2. FIN takes *a lot* of resources to run, which means it often can't be run when VM's or other intense programs are running. In experimenting, I found even Google Chrome and FIN alone can ...

"Reliable Business Intelligence Solution"

What do you like best about Fin? The ability to watch video recording of intractions make it a great tool to boost productivity. What do you dislike about Fin? The whole concept of is used for micro-management but it serves it purpose. What problems is Fin solving and how is that benefiting you? It allows you to review time stamps of interactions as it records your screen activity. Good for investigative purposes.