9.2
Spot Score
Streamlining field service management for maximum efficiency.
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FieldEdge offers custom pricing plan
FieldEdge stands out as a top choice for service companies, with glowing praise from users. The software excels in its customer support, with representatives like Kyra, Lyuda, and Thomas being commended for their responsiveness and helpfulness. Users appreciate the ease of dispatching and the efficiency in job management provided by FieldEdge. The integration ...Read more
Outstanding customer support, with quick responses and helpful solutions - particularly mentioning support representatives like Kyra, Lyuda, Thomas, and Austin.
User-friendly interface and dashboard, making it easy to navigate and use features.
Integration with QuickBooks and other useful tools for dispatching, reporting, maintenance agreements, and payment processing.
Constant improvements and updates to the software based on customer feedback, enhancing user experience.
Occasional software downtime, with a few instances reported over the past year, sometimes originating from external factors like Microsoft.
Sluggish performance at times, although generally stable, with some minor licensing issues that were quickly resolved through support team intervention.
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T
Tomasz
01/14/20
FieldEdge Is a great software to use.
Lyuda R is the best Rep for FieldEdge. The most important thing with FieldEdge is who take care of you. We are with FE over 2 years we had hard time in first to complete or need what we want because of support service. As we go FE improve a lot technical and service support. Right now is much better then was before. Also our Rep Lyuda doing GREAT JOB I'am very happy and impressed how she take care of our needs. Other things: I like simplicity of using FieldEdge and as you know how it works. ...
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K
Kat
01/14/20
Very easy to use and quick to pick up
Very easy to use and quick to pick up. The help center is convenient and the support staff is speedy and efficient whether you call or request to chat online.
UI
User in Mechanical or Industrial Engineering
01/13/20
FieldEdge has transformed our business
What do you like best? Being able to manage the entire customer experience from lead to invoice has streamlined our company workflow and allowed us to manage significantly more work. Our customer success manager and all of the support teams are extremely responsive and helpful. What do you dislike? The software does not have enough features to be able to fully manage some longer term larger jobs all within the system. What problems are you solving with the product? What benefits have ...
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AI
Administrator in Consumer Goods
10/14/19
Very progressive and ever evolving partnership.
What do you like best? I love the way FieldEdge continues to grow and evolve, always looking to change and grow with their clientele. We love the fact that they value feedback from the clients and work diligently to implement client ideas and suggestions for product improvement. What do you dislike? Nothing really at this time. I would love to see more in-depth reporting for KPI practices but I believe they are already working on this area. Recommendations to others considering the ...
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PL
Pam Layton
10/03/19
Great Results
Our company has had great results using Field Edge. It has streamlined our processes and allowed us to focus on our customers instead of endless amounts of paperwork. The customer service that we receive from tech support and our service rep is outstanding.
AI
Administrator in Consumer Services
09/10/19
Great for managing schedules
What do you like best? The ease in managing schedules, updating appointments, reports, etc. What do you dislike? I wish there was an option on the main dashboard to separate by sales, service, etc. so we could see accurate numbers for just those groups Recommendations to others considering the product: Just get in there and start learning, watch the tutorials, it's very easy to use. What problems are you solving with the product? What benefits have you realized? efficiency ...
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JE
Jennifer Earnhardt
08/23/19
Fieldedge is great!!!!
Fieldedge is great!!!!! It is user friendly and the techs understand the mobile side of things great. Anytime I have a problem or question, Robin Wilson, is on the ball. She has been excellent at helping me and making things easier for us. I highly recommend FE to anyone.
KW
Kyle W
08/16/19
Great Software!!
What do you like best? Fieldedge , has drastically changed our company and has helped us streamline our process to become more efficient. The seamless integration and purchase order aspect of the software has been great for parts management. Overall we have had a great experience with Fieldedge software. What do you dislike? Navigation call progression is difficult at the beginning to understand but after time it all works pretty well. What problems are you solving with the ...
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GU
G2 User in Consumer Services
07/31/19
It's an Ok system
What do you like best? It's easy to dispatch. It's easy to set up new customers. What do you dislike? There are a lot of problems with posting invoices to quick books, we get a lot of errors. We have to contact support to have it fixed. It's difficult to invoice, there are a lot of steps and it's not efficient at all. It's hard to keep track of jobs that have been placed on pending for any reason, they don't carry over. They stay on that date and there's no way to keep track of them ...
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07/31/19
It's an Ok system
What do you like best? It's easy to dispatch. It's easy to set up new customers. What do you dislike? There are a lot of problems with posting invoices to quick books, we get a lot of errors. We have to contact support to have it fixed. It's difficult to invoice, there are a lot of steps and it's not efficient at all. It's hard to keep track of jobs that have been placed on pending for any reason, they don't carry over. They stay on that date and there's no way to keep track of them ...
Read more
