9.2
Spot Score
Streamlining field service management for maximum efficiency.
Add to compare
FieldEdge offers custom pricing plan
FieldEdge stands out as a top choice for service companies, with glowing praise from users. The software excels in its customer support, with representatives like Kyra, Lyuda, and Thomas being commended for their responsiveness and helpfulness. Users appreciate the ease of dispatching and the efficiency in job management provided by FieldEdge. The integration ...Read more
Outstanding customer support, with quick responses and helpful solutions - particularly mentioning support representatives like Kyra, Lyuda, Thomas, and Austin.
User-friendly interface and dashboard, making it easy to navigate and use features.
Integration with QuickBooks and other useful tools for dispatching, reporting, maintenance agreements, and payment processing.
Constant improvements and updates to the software based on customer feedback, enhancing user experience.
Occasional software downtime, with a few instances reported over the past year, sometimes originating from external factors like Microsoft.
Sluggish performance at times, although generally stable, with some minor licensing issues that were quickly resolved through support team intervention.
Log in Required to View Reviews
Filter results
Sort by :
Showing 31-40 out of 98
AM
Ashley Miller
08/19/20
The company I work for has been using…
The company I work for has been using Field Edge for almost a year now, and so far we really like it. Before Field Edge we used ESC which was not a paperless software and the transition to paperless has been so easy. Our main contact for support is Lyuda and SHE IS AWESOME! She is so friendly and personable and really explains things in a way we all understand.
E
Emmett
08/19/20
We have been using FieldEdge for just…
We have been using FieldEdge for just under a year now.It has made a world of difference in the rate at which we can invoice customers. The onboarding team was amazing and our customer success manager Lyuda Rogers has been super helpful and responsive anytime we have had an issue
AH
Alisa Hannifan
08/13/20
Very Useful!
FE is a good software for our HVAC business and pretty easy to use. I like that it integrates with my Quickbooks. It's different than anything we have used in the past. It also has a lot of nice features for our service techs and our customers. The very best part is the customer service and tech support. They are devoted to making their customers happy and satisfied.
MP
Mark Park - AAA Plumbers
07/23/20
2+ Years on Field Edge
We have been with Field Edge for 2 years and are very happy with the software. It was one of the easiest software implementations we have done in our 35 years. The support team is amazing and super responsive. Mobile app is intuitive and user friendly. Being hosted in the cloud allows us to logon from anywhere with internet service.
TM
Taylor M
02/26/20
FieldEdge User
What do you like best? I am a little bias, per my personal job title, however I feel the best part of FieldEdge is their Customer Service. I LOVE that i have the ability to Chat with my own little "Team" and that I don't have to call and wait and be on hold for long periods of time. They are always so friendly, and often hilarious--lifting my sprirts with whatever may be my issue. Our Customer Service Specialist Grace is incredible. She is so kind and SO easy to talk to.....it makes it so ...
Read more
MR
Michael Rubenstein
02/06/20
We have been a customer for many years…
We have been a customer for many years and have always had great service. Based on company needs we are now trying to do in-house development to report on data in both Desco and Quickbooks. To test these new reports we needed to bring up a test environment. In reaching out to FieldEdge ESC I was immediately put in touch with customer service rep Robin Wilson who quickly and fully understood our objectives and developed a plan to support our efforts. In one simple phone call we were all set ...
Read more
JS
Jerry Slagle
01/31/20
True customer service from Lyuda Rogers
fieldedge alone is only rating at 1 star + LYUDA ROGERS'S 5 star rating = 3 star
L
lyle
01/31/20
Customer service is very helpful and…
Customer service is very helpful and any time you call for help they will either call you back quickly or help you immediately if possible. Our rep is Lyuda and she is awesome. I find the software easy to use and other than trying to learn a new system there was very little downside to the options. If you have a choice pick FieldEdge over Service Titan.
KH
Kelley Holloway
01/15/20
FieldEdge is a great tool!
Pros: As a user who started at my company after FieldEdge was already in place, I can honestly say that FieldEdge was very easy to learn. It is user friendly and the basics can be picked up very quickly. For the more seasoned user, it has more intricate features & applications that you can utilize for your specific needs. Our technicians invoice & collect in the field and with the Quickbooks integration, it helps keep our outstanding invoices to a minimum. FieldEdge provides a live chat ...
Read more
UI
User in Construction
01/14/20
Easy to use
What do you like best? FieldEdge is very customer friendly; the system is easy to use and simple to learn. The help center offers multiple videos and walk through tutorials. The support staff assisting online are highly responsive and friendly. On top of being highly responsive and a pleasure to speak with, they are thorough. I was experiencing technical difficulties with a few walk throughs and reached out to a representative online. The representative was able to troubleshoot the issue ...
Read more
