9.2
Spot Score
Streamlining field service management for maximum efficiency.
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FieldEdge offers custom pricing plan
FieldEdge stands out as a top choice for service companies, with glowing praise from users. The software excels in its customer support, with representatives like Kyra, Lyuda, and Thomas being commended for their responsiveness and helpfulness. Users appreciate the ease of dispatching and the efficiency in job management provided by FieldEdge. The integration ...Read more
Outstanding customer support, with quick responses and helpful solutions - particularly mentioning support representatives like Kyra, Lyuda, Thomas, and Austin.
User-friendly interface and dashboard, making it easy to navigate and use features.
Integration with QuickBooks and other useful tools for dispatching, reporting, maintenance agreements, and payment processing.
Constant improvements and updates to the software based on customer feedback, enhancing user experience.
Occasional software downtime, with a few instances reported over the past year, sometimes originating from external factors like Microsoft.
Sluggish performance at times, although generally stable, with some minor licensing issues that were quickly resolved through support team intervention.
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MS
Michelle Sustersic
08/21/20
Austin has been nothing but…
Austin has been nothing but exceptional! Every question I have he gets the answer ! Even taking his time to make a demo and send my way to help me understand better ! 😊😊
C
Chris
08/21/20
Exemplary Customer Service
The distinguishing feature of Field Edge is the exemplary customer service, specifically of our Customer Success Manager, Lyuda Rogers. She is aware of and keeps on top of the way we use their service; she offers suggestions and training to help us get the most out of the program. Lyuda quickly responds to requests and is always kind and efficient. Also, she is vivacious and always willing to help. If I could designate her "Customer Success Manager of the Century," I would.
AW
August Warren
08/21/20
Great Customer Support
We started using FieldEdge the end of April. It was a rough transition. However, the support we have received through it all has been tremendous. I love the chat option for a quick answer. Our CSM has been critical in advising us of best practices and guiding us to get as much out of the software as we can. Most of our employees are completely onboard at this time and appreciate how this tool helps them to do their job better.
AN
Amber Neal
08/21/20
Austin Smith
We have been using FieldEdge for a short time now, and because of Austin being so helpful with any and all of our questions the transition process has been fairly easy so far. I am looking forward to learning how to utilize the system more in depth and I have no doubt in my mind that Austin will be helping our company every step of the way moving forward. Thank you for your great customer service.
CB
CONNIE BAUTISTA
08/21/20
True customer success management
Austin, you have been an asset with our conversion to FieldEdge. Our company has a variety of ways our employees wish to learn the software, mobile app and features. Thank you for your patience and knowledge. I really appreciate your energy, and your impeccable experience in listening for tone of communication via email or phone call. Thank you for checking-in on us, and I look forward to working together in going to the next level with Premier FieldEdge.
CS
C. Saunders
08/21/20
Our company recently transitioned from…
Our company recently transitioned from ESC to Field Edge with QuickBooks accounting and Austin Smith has been extremely helpful during this transition. He is easy to work with and takes the time to understand our questions and needs. He is always friendly and easy to talk to. He responds quickly to our questions and sends helpful links to recap what we go over. It has beeen a pleasure working with Austin so far.
JW
Jesse Warren
08/21/20
Austin Smith
We purchased two companies last year and I knew right away we needed a software platform to keep them both on track. Transitioned both companies at different times, the first in April and the second in late June. The transition for the first was exciting and quite painful for our team but day by day with the help of our FE team our team is embracing it and the results are great. I was also amazed at how we were able to take what we learned with the first experience and transition that to ...
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DT
Digger Team
08/19/20
Great Customer Support
I heard about FieldEdge from a fellow locksmith. Based off of his recommendation along with another locksmith, we decided to jump in and try it. It's a process (as with any large install) to get everything set up, but I have to say that the customer support has been excellent. Lyuda responds to any questions I may have immediately with often a follow up to make sure things are running smoothly. I have also used their online chat service for small questions with great results. Even small ...
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BS
Beth Sanden
08/19/20
We transitioned from ESC to Field Edge…
We transitioned from ESC to Field Edge about 8 months ago. As with any big change, it was a process, but Field Edge, particularly Lyuda, was there for us all the way! We now feel pretty proficient but still lean on Lyuda as we delve deeper into all the things Field Edge can do!
AS
Ashley Scott
08/19/20
Our company has been using Field Edge…
Our company has been using Field Edge for the past year and it's been extremely helpful with the way we are constantly growing and evolving. The Field Edge representative that we have is Lyuda and the whole team is very pleased with her knowledge and customer service level. I would most definitely recommend Field Edge to a friend. We are a smaller HVAC company that has been able to utilize the different FE features that makes our job so much easier!
