9.2
Spot Score
Streamlining field service management for maximum efficiency.
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FieldEdge offers custom pricing plan
FieldEdge stands out as a top choice for service companies, with glowing praise from users. The software excels in its customer support, with representatives like Kyra, Lyuda, and Thomas being commended for their responsiveness and helpfulness. Users appreciate the ease of dispatching and the efficiency in job management provided by FieldEdge. The integration ...Read more
Outstanding customer support, with quick responses and helpful solutions - particularly mentioning support representatives like Kyra, Lyuda, Thomas, and Austin.
User-friendly interface and dashboard, making it easy to navigate and use features.
Integration with QuickBooks and other useful tools for dispatching, reporting, maintenance agreements, and payment processing.
Constant improvements and updates to the software based on customer feedback, enhancing user experience.
Occasional software downtime, with a few instances reported over the past year, sometimes originating from external factors like Microsoft.
Sluggish performance at times, although generally stable, with some minor licensing issues that were quickly resolved through support team intervention.
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AP
AV Plumbing Service
09/03/20
Highly recommend FieldEdge for service companies
We are a family owned plumbing company and we have been utilizing FieldEdge for over a year now. Dispatching and mobile applications are easy and effective. Payment processing and call monitoring integration are extremly useful. The FE support team has been wonderful in helping us get the most use out of FE for our specific needs. Tech support is very responsive and knowledgable. We would highly recommend FieldEdge.
RI
R&D Indoor Comfort
09/01/20
Thomas Saelen is our representative and…
Thomas Saelen is our representative and he is Awesome. He responds to any request quickly and if he's not to right source, he'll get me to the right source. He checks in on me to see if everything is going OK. He needs a raise :-)
T
Tammy
08/28/20
Thomas is great!
Thomas is great! Always quick to respond to our requests and concerns in a personable and supportive manner. It is always a pleasure talking with him. It has been a learning curve with a few potholes in the FieldEdge road for us, Thomas and the team have been along for the ride the entire time!
MR
Melissa Reams
08/27/20
FieldEdge has many beneficial…
FieldEdge has many beneficial capabilities and the software has come a long way from when we started with it in 2016. Our CSM, Thomas has made our experiences with learning the software and getting things more integrated a much better experience! We would recommend this software to other service companies.
JL
Jess Lord
08/26/20
Thank you Thomas!
We have been using FieldEdge for just over 3 years now for our plumbing and electric company. While we've definitely seen some glitches in the program over those years, what we love THE MOST about FieldEdge is their commitment to improving their product and accepting feedback from their customers. That is so important with a product like this so you are ensuring it is tailored to the needs of your customers. They are constantly releasing updates and new features that make our lives in the ...
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PA
Paramesh Ayyar
08/26/20
FieldEdge experience
FieldEgde has been instrumental in helping small business transform themselves by significantly reducing operational inefficiencies with an off the shelf software. We are associated with our CSM (Thomas) who has been attentive, takes time in understanding our issues and provides meaningful updates and fixes. We expect to have a long and successful business relationship with Thomas and his team.
LF
Lori Faren
08/25/20
Austin is awesome!!
Austin is our customer service rep, and he has been amazing! He really cares about his customers and their needs. He also goes that extra mile to make sure we have everything we need by doing a review of our services every few months or addressing any issues which come up.Pipeline Plumbing, Oregon
KA
Kiley And Sons
08/24/20
Outstanding service
Outstanding service! Everyone we have encountered during our 1st year has provided fast, efficient & PROACTIVE methods for us to navigate going "live", covid & everything we need to run our business in between.
C
Consumer
08/23/20
My 5 Star rating is for Austin Smith
My 5 Star rating is for Austin Smith. We started using Fieldedge at the same time Covid-19 started. It made things difficult because most of us were working remotely. Through our struggles, we finally ended up getting Austin to help us. I’ve never had anyone be more helpful and patient. If he doesn’t know the answer, he does research to find out. If you have more staff like him, it speaks well for your company.
BM
Brianne M.
08/21/20
Austin Smith
Ever since I was introduced to Field Edge they have been AWESOME! The customer service is great and they are willing to help you literally with everything. Austin Smith has been super helpful and he goes above and beyond to help myself and my company with everything. He will not rest until our issue is resolved and we love that about him and Field Edge. The software is very easy to use and very helpful for our HVAC company. This software has helped us go completely paperless and we are just ...
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