FieldAware

Great Product for the Price

What do you like best? The best part of FA is the mobile app capabilities. It makes it easy for my engineers to track their jobs and time. What do you dislike? I don't like that the app is vitually useless for someone in an admin position. Recommendations to others considering the product I would recommend that anyone making the switch to FA get their IT team fully involved in the process. It will make the data migration a much smoother process. What business problems are you solving ...

FA for HVAC Dispatch, CRM/Billing, and Cost.

What do you like best? The dispatch side of FieldAware is intuitive and easy to use. The package can dispatch to anyone with a smartphone, and scheduling is straight forward. What do you dislike? The CRM and Billing/Collection functions are not very intuitive (caveat: We do not integrate FA with of accounting software. Setting up the software to track key customer information is difficult, and report design is very limited. Field pricing/sales requires other tools, and customer history ...

Small Business owner

What do you like best? Nothing. It was a constant struggle. They never delivered on their promises. What do you dislike? Terrible customer service. If you are a small business, once you sign the contract, they don't care about you anymore. Recommendations to others considering the product Do not use this company if you are a small business owner. They do not care. What business problems are you solving with the product? What benefits have you realized? They charge an outrageous amount ...