FieldAware

change my working life , no paper work & no need to drive to the office to give back 100's of papers

What do you like best? adding pictures & documents to a report What do you dislike? connectivity issues on smartphone , the app shut down when synchronising or uploading from time to time , uncompleted call not highlighted on the 1st page Recommendations to others considering the product user friendly ,time saver What business problems are you solving with the product? What benefits have you realized? time saver on work report

Gamechanger for workflow and operation management!

What do you like best? Being in the geomatics services industry (land surveying, subsurface utility location, laser scanning, etc. our field crews are in constant motion on sites that vary in geographic location, size and require manpower, equipment and supplies to be scheduled. Additionally, a wealth of information must be relayed between the field and office. FieldAware has done an amazing job of filling in the gaps to make what was once a major issue now into a major benefit for both ...

Our productivity is hugely increased with FieldAware

What do you like best? It took us away from paper invoicing and missed communications and allowed us to grow our company "seamlessly" from 3 to 11 employees. What do you dislike? There is no search option for phone numbers on the Internet based system, which is something we've asked for since we started using it more than 4 years ago. Recommendations to others considering the product Consider the size of your company; I understand there is now a minimum user requirement before starting ...

Owner/ Tradesman

What do you like best? Field Aware has been a critical part of the growth of our company. I was very cautious when I was shopping for a mobile dispatch program, I am not a technology guru and found many similar software programs to be complicated to use and understand. I instantly felt comfortable with the Field Aware format, it is very intuitive. The program has gained complexity over the 4 years we've been using it but all the changes that made it more sophisticated were necessary, and ...

Good product compared to others tried

What do you like best? The overall look and feel of the desktop and mobile apps is awesome and relatively intuitive. Attachments, time logging, job notes are all easily input What do you dislike? Quickbooks integration (but nobody has good integration that I have found. The app, like most software, will occasionally encounter difficulties. Have had some issues with the "customer" field in dispatched jobs showing as "null". Recommendations to others considering the product Have tried and ...

A dependable system to improve coordination

What do you like best? Real time status update of all fleet technicians. Job creation and detail Works well with IPad and Iphone What do you dislike? Reporting could be stronger The cost is on the higher end for similar products Recommendations to others considering the product: Create a small implementation team and role out slowly to improve chances of success What problems are you solving with the product? What benefits have you realized? Our fleet of vehicles and staff are ...

Works great when you have shop and mobile techs

What do you like best? - Works great for mobile techs with the use of an iPad or iPhone. - search functions for customer information, unit service history -tracks tech time and work day history What do you dislike? - some information is duplicated as FieldAware is not hooked in with our dealer management software -recently updated search function does not work as well as previous versions Recommendations to others considering the product Looks at all the aspects of your business ...

The answer to our question

What do you like best? Implementation was simple even though our use for FieldAware was atypical for the intended use. What do you dislike? Workflow and user interface leave a little to be desired. Recommendations to others considering the product Field aware is a great platform for the service industry. What business problems are you solving with the product? What benefits have you realized? Scheduling multiple crews for offsite tasks and jobs. Ease of scheduling and clear ...

Overall experience good. Have had only 1 issue which items were mysteriously deleted

What do you like best? everything in one software package. TIme tracking is good What do you dislike? difficult to get around some tabs not easy to merge customers when they combine What business problems are you solving with the product? What benefits have you realized? time management, less time consumed in paperwork

User friendly, easy to learn

What do you like best? Can be used on the iphone very easily. You can create, start and complete a job right from the iphone. What do you dislike? I can't add comments if i am not the lead crew, and i can't see all the open or complete cases that were performed by another crew member. What business problems are you solving with the product? What benefits have you realized? Medical imaging equipment, CAT scanner, MRI.