FieldAware Reviews in February 2025: User Ratings, Pros & Cons

A dependable system to improve coordination

What do you like best? Real time status update of all fleet technicians. Job creation and detail Works well with IPad and Iphone What do you dislike? Reporting could be stronger The cost is on the higher end for similar products Recommendations to others considering the product: Create a small implementation team and role out slowly to improve chances of success What problems are you solving with the product? What benefits have you realized? Our fleet of vehicles and staff are ...

Small Business owner

What do you like best? Nothing. It was a constant struggle. They never delivered on their promises. What do you dislike? Terrible customer service. If you are a small business, once you sign the contract, they don't care about you anymore. Recommendations to others considering the product Do not use this company if you are a small business owner. They do not care. What business problems are you solving with the product? What benefits have you realized? They charge an outrageous amount ...

Works great when you have shop and mobile techs

What do you like best? - Works great for mobile techs with the use of an iPad or iPhone. - search functions for customer information, unit service history -tracks tech time and work day history What do you dislike? - some information is duplicated as FieldAware is not hooked in with our dealer management software -recently updated search function does not work as well as previous versions Recommendations to others considering the product Looks at all the aspects of your business ...

The answer to our question

What do you like best? Implementation was simple even though our use for FieldAware was atypical for the intended use. What do you dislike? Workflow and user interface leave a little to be desired. Recommendations to others considering the product Field aware is a great platform for the service industry. What business problems are you solving with the product? What benefits have you realized? Scheduling multiple crews for offsite tasks and jobs. Ease of scheduling and clear ...

change my working life , no paper work & no need to drive to the office to give back 100's of papers

What do you like best? adding pictures & documents to a report What do you dislike? connectivity issues on smartphone , the app shut down when synchronising or uploading from time to time , uncompleted call not highlighted on the 1st page Recommendations to others considering the product user friendly ,time saver What business problems are you solving with the product? What benefits have you realized? time saver on work report

Gamechanger for workflow and operation management!

What do you like best? Being in the geomatics services industry (land surveying, subsurface utility location, laser scanning, etc. our field crews are in constant motion on sites that vary in geographic location, size and require manpower, equipment and supplies to be scheduled. Additionally, a wealth of information must be relayed between the field and office. FieldAware has done an amazing job of filling in the gaps to make what was once a major issue now into a major benefit for both ...

Great Product for the Price

What do you like best? The best part of FA is the mobile app capabilities. It makes it easy for my engineers to track their jobs and time. What do you dislike? I don't like that the app is vitually useless for someone in an admin position. Recommendations to others considering the product I would recommend that anyone making the switch to FA get their IT team fully involved in the process. It will make the data migration a much smoother process. What business problems are you solving ...

FA for HVAC Dispatch, CRM/Billing, and Cost.

What do you like best? The dispatch side of FieldAware is intuitive and easy to use. The package can dispatch to anyone with a smartphone, and scheduling is straight forward. What do you dislike? The CRM and Billing/Collection functions are not very intuitive (caveat: We do not integrate FA with of accounting software. Setting up the software to track key customer information is difficult, and report design is very limited. Field pricing/sales requires other tools, and customer history ...

Owner/ Tradesman

What do you like best? Field Aware has been a critical part of the growth of our company. I was very cautious when I was shopping for a mobile dispatch program, I am not a technology guru and found many similar software programs to be complicated to use and understand. I instantly felt comfortable with the Field Aware format, it is very intuitive. The program has gained complexity over the 4 years we've been using it but all the changes that made it more sophisticated were necessary, and ...

Good product compared to others tried

What do you like best? The overall look and feel of the desktop and mobile apps is awesome and relatively intuitive. Attachments, time logging, job notes are all easily input What do you dislike? Quickbooks integration (but nobody has good integration that I have found. The app, like most software, will occasionally encounter difficulties. Have had some issues with the "customer" field in dispatched jobs showing as "null". Recommendations to others considering the product Have tried and ...