Fax.to

Had a good experience

Had a good experience. I send faxes super infrequently so it got the job done.

Great product

Great product! very simple and easy to use, free fax service.

An awesome service

Spectacular, saving my day! Quick and easy, I was a bit disappointed about the unexpected £2.00 fee but the £10.00 credit option was pretty good. Fax was sent almost instantly. Just the service I needed.

Amazing solution!

It was an amazing solution for me when I'm very confused coz i couldn't find any place to send global fax in my country.Thanks a lot for ur awesome service , well done

Very satisfied

Very satisfied so far. Thank you for your service, it's saving my bacon!

Not happy

Not happy. Received confusing messages about supposed problems with my credit card, which seem inaccurate. The only real problem was that the receiver's number was busy - although that's not what their message suggested. At some point, I got the impression they started charging on top of my (thankfully small) deposit, so I just terminated this service, an hour or so after I started it.

Pricing not clear. Support slow

Seemed like a genuine service at first. However, having serious issues with pricing. Signed-up because fax.to offered the pay-per-use. After uploading fax document and entering details turns out there is a 2.00 EUR handling fee (which is not disclosed to begin with). The alternative is to top-up your account with a minimum of 10 EUR. I chose this. Entered my address (UK) and it said total: 10 EUR (VAT = 0%). Paid using payal. Afterwards, checked paypal account and fax.to had charged 11.90 ...

First I had issues with the billing

First I had issues with the billing, as the website said my bank would decline the payment, which is not true as I tried it with other cards as well. After not successfully topping up my account I put some balance on it with PayPal, which turned out to be useless as it can not be used to renew your subscription.At this point, I requested the closing of my account. I didn't get any email notifying my account was closed, but I couldn't log in anymore, so I figured it was finally done. A few ...

Bad customer service

Had issues accessing my account, so got in contact with their support team for help - wow are they incompetent! They made a huge mess of my request and ended up costing me 2 weeks without fax services for my clients.

No customer service and a rip off

I had close to US$50 balance in my account when I stopped using the service and was never able to get a refund. They find it funny when you finally reach someone at the company and put you through a vicious loop only to deny you over and over again.